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Community Service Operator

3 months ago

Edmonton, Alberta, Canada City of Edmonton Full time

Community Service Operator

Job Number:

46905

Are you ready to get our diverse citizens to where they need to go?

Are you excited about being an ambassador for the City of Edmonton?

Do you like the idea of varied shifts?
If you are customer-service-oriented and have a passion for serving the community, put yourself in the driver's seat of a rewarding and challenging career with Edmonton Transit Service


A Community Service Operator's success is measured by their ability to provide service in a respectful, inclusive and service-minded style.

With a focus on the City of Edmonton's Cultural Commitments Safe, Helpful, Accountable, Integrated and Excellent, the Operator will:

  • Communicate respectfully and inclusively with diverse community members
  • Navigate a variety of challenging and complex customer interactions respectfully while ensuring the safety of the passengers at all times
  • Safely operate a 24 passenger bus, in highdensity rush hour traffic, in all weather conditions
  • Follow defensive driving guidelines, local traffic laws and ETS regulations and standards
  • Follow maps to meet timed schedules while transporting passengers on predetermined routes
  • Monitor fares and provide transit information
  • Check the bus for operational readiness before entering into service
  • Perform scheduled daily assigned work that includes a variety of shifts, including split shifts, evenings, weekends and holidays
  • Contribute to Edmonton Transit Service's professional image by demonstrating responsible and ethical behaviour in all activities
Visit ETS Jobs & Careers page to hear from our team members about their rewarding career with Edmonton Transit Service

Qualifications:

  • Grade 11 or an equivalent combination of training and experience
  • License Requirements:
  • Valid Alberta Class 5 driver's license or provincial equivalent (nonprobationary & nongraduated)
  • Applicants must have held a valid license for the last five (5) consecutive years
  • Driver's Abstract Requirements:
  • MUST provide a minimum five (5) year Driver's Abstract meeting all of the following criteria:
  • No more than three (3) demerits (or equivalent) and no more than one (1) moving violation/conviction within the last five (5) years
  • No past or pending license suspensions or Criminal Code suspensions or convictions within the last five (5) years
  • Nondriving related suspensions of registry services, if indicated, must show a reinstatement date
  • Demerits reduced by attending a defensive driver training course will not be accepted
  • A five (5) year Driver's Abstract must be obtained within 30 days of the Driving Assessment appointment
  • Demonstrated ability to communicate clearly, inclusively and respectfully with diverse members of the public
  • Demonstrated experience dealing with the public in a position that requires excellent interpersonal, problemsolving, conflict resolution and independent decisionmaking skills
  • Sufficient ability to understand, speak and write English to comprehend Edmonton Transit policies, effectively communicate with the traveling public and report on incidents involving safety and/or service. Knowledge and ability to navigate through languages other than English
  • Ability to exercise initiative and judgment in a variety of traffic and emergency situations
  • Excellent map reading skills with the ability to adapt quickly to frequently changing schedules
  • Knowledge of local/provincial traffic laws and regulations
  • Basic computer skills to engage with onboard navigation
  • References
  • Police Information Check including a Vulnerable Sector check satisfactory to the City of Edmonton
  • Preemployment medical examination and a Functional Abilities Assessment Evaluation (F.A.R.E.) satisfactory to the City of Edmonton
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Selected applicants must successfully obtain an Alberta Motor Vehicle Operator's Class 4 written Knowledge Test and Alberta Air Brakes Certification at their own expense before training:

  • Selected applicants must pass all applicable assessments and testing
  • Successful applicants must be willing to work a variety of shifts; including split shifts, evenings, weekends and holidays
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit

ASSETS:

  • Minimum of one (1) year of customer service experience that includes experience dealing with the public (facetoface)
  • Minimum of one (1) year continuous professional driving experie