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Ottawa, Ontario, Canada CMHC Full timeAbout CMHCCMHC is a leading organization in the housing industry, dedicated to contributing to a well-functioning housing system. Our mission is to provide innovative solutions and expert advice to support the development of sustainable and inclusive communities.Our CultureWe value collaboration, flexibility, and trust in our work environment. Our team is...
Bilingual Senior Specialist, Business Process Optimization
3 months ago
Job Requisition ID: 10209
Position Status: Permanent Full Time
Position Type: Hybrid
Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)
Travel Requirement: Travel not required
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Salary: Our salaries generally range from $ to $ and are based on qualifications and experience.
About CMHC
At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.
Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.
Join us and be part of a team that's committed to making a real difference and be part of something meaningful.
What's in it for you
We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a permanent employee:
- 5 weeks of vacation.
- Annual individual performance bonus.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
- An inclusive workplace culture and environment with Employee Resource Groups and more.
- A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region's office at a minimum of 4 times a month.
What you'll do :
- Provide professional guidance to leaders across CMHC in the integration and alignment of programs, plans, and priorities. Provide input and recommendations to strategic planning/work planning.
- Provide advice and guidance to the senior leadership of the division regarding the alignment of strategic plans across the Housing Programs and Commercial Solutions sectors. Actively promote best practices and process improvement competencies and behaviours to CMHC and act as a change agent.
- Lead the entire execution of projects using the process improvement methodology, including risk management.
- Use various data collection plans and methods, measurement systems and tools, descriptive statistics, graphical representation, and statistical conclusions.
- Convene and manage internal and external stakeholders to work together in the achievement of improved client experience, process excellence and organizational performance.
- Conduct data analysis, hypothesis testing, risk analysis and management, gap analysis, and root cause analysis to ensure improvements align to the problem to be solved.
- Identify and use various change management (e.g., ADKAR model) and conflict resolution techniques (e.g., coaching, mentoring, and intervention) to overcome resistance and group dynamics, including dominant and reluctant participants, group think, rushing to finish, and digressions.
- Develop and execute plans for implementing proposed improvements, including conducting pilot tests or simulations, and evaluating results to select the optimum solution.
- An undergraduate degree in a related field such as engineering, business administration, or commerce.
- A minimum of seven (7) years of relevant work experience in managing complex, cross-functional and/or high-risk projects.
- A proven capacity to synthesize information from diverse sources, understand nuances, and create connections among stakeholders with varying objectives and perspectives.
- An advanced ability to build and sustain relationships at the senior leadership and the working levels.
- Solid negotiation, influencing, and leadership skills to obtain buy-in, build support, act as a catalyst for change and lead outcomes at multiple levels of the organization.
- Bilinguism (French/English)
- An ADKAR certification, a Project Management Professional (PMP) certification, and/or PowerBi experience.
Our commitment to diversity, equity, and inclusion
We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
What happens after you apply
We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. . If you are selected for an interview or testing, please advise us if you require an accommodation.
If you applied before and you were not successful don't worry – we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around
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