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Cybersecurity Operations Supervisor

3 months ago

Toronto, Ontario, Canada CDW Full time
At CDW, we're always on, forever vigilant and information security is infused in our DNA.

A Fortune 200 leader and Canada's number one provider of IT solutions, we have a proud 20-year track record of safeguarding companies' critical data and resources through the very latest cybersecurity technologies and practices.


As a Cybersecurity Operations Supervisor, you will play a paramount role in the effectiveness of Cybersecurity Operation within our Security Operation Center (SOC).

You will manage, coach, and mentor a team of highly skilled Information Security Analysts whose primary role is to monitor and investigate security incidents.

In this role you will provide guidance to the team on reporting, security investigations, incident response, technology support and customer service.


Join us and bring your considerable talent and desire to learn, experiment, lead and succeed in an innovative, highly autonomous and entrepreneurial environment.

Together, we can advance Cybersecurity and your career like nowhere else.

What you'll do

  • Mentor and support Cybersecurity analysts with security investigations, incident analysis, incident response, customer reporting, vendor support, troubleshooting, and customer escalations
  • Manage a team of Cybersecurity analysts.
  • Act as a primary point of contact for customer escalations and major incidents
  • Track metrics and provide recommendations in tuning and optimization of security systems, security process, procedures and policies
  • Develop, track, and maintain Security operations and SOC metrics and present to senior leadership
  • Documentation and maintenance of SOC documents, security procedures and processes
  • Collaborate with Cybersecurity Architects on system security requirement adjustments and work with the team of Cybersecurity analysts to integrate customer security requirements
  • Operational governance of managed security technologies such as Managed SIEM, Managed Next Generation Firewalls, End Point security, etc
  • Coordinate, review, and assist in delivering security reports to CDW Managed Services customers
  • Understanding of current and future customer security priorities to recognize potential scope expansions; identify gaps in service or new client requirements
  • Participate in Cybersecurity strategy meetings and provide input in defining the future of Cybersecurity operations
  • Participate and help in SOC client onboarding and lead internal SOC projects
  • Other tasks and responsibilities as discussed and agreed with your Manager

What you need to succeed

Must-have

  • Bachelor's degree or technical diploma in Computer Engineering, Information Security, Computer Science, or equivalent experience
  • 5+ years of Cybersecurity operations experience with at least 1 years of experience in a team lead role
  • Knowledge or experience of Security Operations Center (SOC) technologies such as Security Information and Event Management (SIEM), Intrusion Detection/Prevention System (IDPS), End point Detection and Response (EDR), and Firewall technologies
  • Ability to remain calm in a fastpaced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
  • Experience with reporting and SLAs
  • Ability to work afterhours from time to time

Nice-to-have

  • Industry certification such as CISSP, CEH, OSCP, GSEC, CISM, CISA, etc., or other related security certifications
  • Knowledge and experience with current government and industry standards such as NIST CSF, ISO27001, PCI and other related standards
  • Experience with ITIL foundations
  • Experience with tools integration (via API or custom scripting)
  • Ability to obtain and maintain Canadian Security Clearance
  • Bilingual (English and French)

Who we are:


CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

The well-being