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Lead Accounts Receivable Clerk

3 months ago

Burnaby, British Columbia, Canada Provincial Health Services Authority Full time

Lead Accounts Receivable Clerk

Accounts Receivable

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of a complex health care environment, and in addition to performing a variety of accounts receivable duties, this position is responsible to provide work direction, training and work guidance to others within the department/function. Performs account analyses, reconciliation, processes reciprocal billings and remittances. Selects accounts for collection; establishes payment arrangements and recommends write-offs. Prepares reports and spreadsheets.


What you'll do

  • Perform a variety of accounts receivable duties, this position is responsible to provide work direction, training and work guidance to others within the department/function.
  • Perform account analyses, reconciliation, processes reciprocal billings and remittances.
  • Select accounts for collection; establish payment arrangements and recommend write-offs. Prepare reports and spreadsheets. .
  • Provide work direction and guidance to others related to accounts receivable processes and procedures; provides training, assigns and reviews work, assists in solving complex problems and/or investigates and resolves.
  • Analyze designated accounts; reviews system reports for trends and/or discrepancies, identifiy discrepancies such as those resulting from early patient discharges to avoid bad debt costs and provides explanations for fluctuations in accounts upon request.
  • Reconcile designated accounts; match to payments received, refunds and invoices issued; identify and investigate discrepancies. Prepare adjustment information such as vouchers and credit balance refunds to resolve.
  • Processes reciprocal billings for out of province clients. Enter patient information into computerized billing program and submit to the Ministry of Health. Follows up on late payments.
  • Receive payments; enter information into cash receipts journal, balances and summarize journal and receivable accounts; match and check payments received against invoices and posts from journal to accounts receivable ledger
  • Process patient charges; review Admitting Discharge Transfer for accuracy in patient's financial responsibility and codes to ensure correct classification.
  • Adjust financial class grading of patient accounts and/or inputs charges into billing system.
  • Bill self-pay patient, out-of-province, WCB and similar sundry accounts; post billing information such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger.
  • Verify invoices, statements and outpatient charge vouchers, admission and separation histories, etc. against source documents.
  • Investigate discrepancies; contact patients, relatives, social workers, immigration officers and/or applicable hospital staff for missing data ensure accuracy
  • Enter submissions and resubmissions such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC and LTC charges. Distribute as appropriate.
  • Review Medical Services Plan and Workers' Compensation Board remittances; check Medical Service Plan reports for payment rejections and generates Workers' Compensation Board batch for claim preparation and processing.
  • Select accounts for collection; prepare listings and supporting documentation to transfer delinquent accounts to collection agencies. Maintain collection files; advise collection agency of payments and queries and provides additional information as required.
  • Follow-up on delinquent patient, non-patient accounts and rejected Medical Services Plan and Workers' Compensation Board claims; review aging account reports and/or accesses applicable computerized billing system, correspond on accounts to determine the reason for non-payment.
  • Provide and approve alternate payment arrangements through contact with patients and/or various agencies; investigate into financial circumstances to establish payment installment plans. Decide when account is uncollectible and recommends write-off or referral to a collection agency.
  • Prepare ad hoc reports; gather applicable data, enter into spreadsheet format utilizing various computerized software packages and summarizes data for input into the general ledger system and/or other analysis packages.
  • Maintain extended care patient trust accounts; request and receive deposits, processes charges and prepare patient trust account statements as required.
  • Update patient agency information such as adjusting responsibility of payment information and lists of patients receiving outside services.
  • Run system reports such as Master Log, Journal Summary and Batch Listing on a regular basis; enters required system commands and distributes reports.
  • Issue receipts for cash transactions; prepares bank deposits, balances and maintains daily receipts, records, petty cash account, etc.
  • Maintain departmental procedure manuals and types correspondence utilizing word-processing software to draft and format documents according to departmental standards.
  • Respond to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.
  • Provide coverage and training at hospital sites throughout the lower mainland as required.

What you bring

Qualifications

  • Grade 12, successful completion of a recognized accounting course and three years' recent related experience or an equivalent combination of education, training and experience (Strong leadership and Accounts Recievable experience)

Skills & Knowledge

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • Keyboard at 40 wpm.
  • Communicate effectively both verbally and in writing.
  • Deal with others effectively.
  • Supervise.
  • Organize work.
  • Operate related equipment

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time - Until return of incumbent
Wage: $29.83 / hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: Monday to Friday)
Requisition # 165011E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of May 13, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at or Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.