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Customer Service Representative

3 months ago

Toronto, Ontario, Canada Neilson Financial Services Full time

Who we are?


Neilson Financial Services is a multi-national Life Insurance intermediary, specializing in product development and customer experience, making the purchase of Life Insurance as simple as our customers demand it to be.


Our Neilson Values of Results Driven, Customer Focused and Team Spirited are embedded in the foundations of our culture and are part of the common integrity found in every Neilson'er.

We are looking for a passionate and driven Customer Service Agent to join our growing team

What to expect...

  • An opportunity to join a growing forwardthinking company
  • Great Transit Links with office space just a few minutes' walk from Union Station
  • A superb office
  • Quarterly Awards Events celebrating our collective and individual achievements across the entire business

Who we're looking for...

  • Passionate about delivering amazing customer service
  • Ability to operate well under pressure and within a targetdriven team
  • Excellent communicator and listener
  • Strong attention to detail
  • Knowledge and experience of Financial Services is desirable but not essential

Responsibilities...

  • Deliver outstanding service to our customers assisting with their enquiries and requests
  • Support our customer in making changes to their policy to suit their need
  • Drive Service improvement by identifying trends and supporting the necessary changes
  • Handle objections confidently, addressing any concerns through exceptional product knowledge

What We Offer:

  • A modern and clean office in downtown Toronto that is easily accessible by transit
  • The opportunity to launch a career with growth and learning opportunities
  • A collaborative, positive, and fun company culture
  • A diverse and inclusive work environment
  • A diverse and inclusive work environment
Neilson believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.

If you have any requests for accommodation due to a disability, they can be made at any stage of the recruitment process.


Salary:
$50,000.00 per year

Benefits:

  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Toronto, ON M5X 2A2: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you legally eligible to work in Canada?
  • What is your pay expectation?
  • Are you comfortable working from our downtown Toronto office 3 days a week?

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person