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Customer Service Representative

3 months ago

Huntsville, Ontario, Canada Cottage Vacations Full time
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role
As a Customer Service Associate, you are the face, character and heart of our business.

Cottage Vacations is a place where we put our customers first, and our priority is to ensure a quality experience for both Owners and Renters.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way.

As an essential member of our Team, the focus is to provide exceptional service throughout the customer's journey by:

  • Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
  • Processing day to day inquires and requests
  • Nurturing rich, longstanding relationships
  • Helping the reservations teams fulfill requests and input data into our system as needed.

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Take meticulous notes and input data correctly
  • Demonstrate success in a targetbased performance environment, as well as contribute positively to a teamoriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and CRM experience

What's in it for you?

  • The opportunity to join a forwardthinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities for you and our customers
  • A competitive compensation
Location(s): Canada : Ontario : Huntsville


Since 1999, Cottage Vacations is Ontario's premier cottage rental company offering 250+ privately owned and loved waterfront cottages, from basic to luxurious.

Proudly serving Muskoka, North Muskoka, Parry Sound, Georgian Bay, Haliburton and the Kawartha Lakes.

Cottage Vacations is committed to providing cottage owners with convenient, stress-free cottage rental management at an affordable price. Using Cottage Vacations gives owners the confidence that their cottage is being represented by professionals.

Owners can trust that we're taking care of all the details, and that their property is being well-marketed and well-respected throughout the rental process.


Salary:
$20.00-$30.00 per hour

Benefits:

  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Huntsville, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (preferred)

Work Location:
One location