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Compliance Officer

3 months ago

Toronto, Ontario, Canada CMRAO Full time

Company Overview:


The Condominium Management Regulatory Authority of Ontario (CMRAO) began operations on November 1, 2017 to provide stronger consumer protection for Ontarians living and investing in condominiums.

Through effective regulation, the CMRAO strengthens the condominium management profession and helps to protect consumers in Ontario's complex and rapidly growing condominium sector.

The CMRAO is the regulatory body that sets standards and enforces the mandatory licensing of condominium managers and condominium management provider businesses.


Position Overview

This position is an 18-month contract with possibility of permanency if operational needs demand it.
Under the direction of the Manager, Compliance and Complaints

  • Reviews and process complaints received by the CMRAO against individual condominium managers and condominium management provider firms and make recommendations for resolution of cases.
  • Supports licensing activities as a backup resource

Key Responsibilities

  • Manages the intake of complaints about condominium managers and condominium management provider firms ensuring comprehensive information is captured in the database.
  • Makes initial inquiries related to the complaint and determines the appropriate resolution path within policies parameters.
  • Ensures appropriate tracking of complaints through the multiple stage processes and recording and publication of process outcomes in keeping with policies
  • Maintains a file record of each case to ensure that all relevant supporting documentation including all communications are documented in a professional manner to support further administrative or legal action, if required.
  • Effectively communicates and provide information in a professional manner in writing or over the telephone to achieve the goal of establishing an understanding of the legislation as well as compliance with the CMSA and Regulations
  • Brings to the attention of the Manager any compliance issues, incidents or developing trends of concern that require consideration for further action or internal review of established policies.
  • Prepares data and reports about compliance activities and profile of complainants and complaints
  • May be appointed as Inspector by the Registrar of the CMRAO for the purposes of conducting inspections in accordance with sections 59 and 60 of the Condominium Management Services Act, 2015.

Education, Skills and Experience

  • Completion of a postsecondary degree or certificate (e.g., legal studies, policy or public administration or a related discipline) or a combination of education, training and experience deemed equivalent.
  • A minimum of three (3) years of progressive experience in a customer service environment. Experience in a regulatory environment would be an asset.
  • Excellent command of the English language, both verbal and written
  • Command of French language both verbal and written an asset

Working Conditions


The CMRAO operates in a hybrid environment where staff are required to work from the office two days per week.


The CMRAO offers a competitive compensation package including vacation, flex days, health benefits and a retirement savings plan with matching contributions.

The CMRAO is a Best Place to Work certified company since 2019.