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Facilities Service Technician
3 months ago
Facilities Service Technician - Western Canada (AB):
- Functional area: Service
- Country: Canada
- City: Edmonton, Alberta
- Company name: Class1 Inc
- Date of posting: Feb 15, 2024
Join the Class 1 Inc. team in Building Better Heathcare
Medical Gas Service Technician for Alberta, Canada. This is an ideal opportunity for a highly motivated and energetic individual to become part of our team.
Mission:
Reporting to the Service Supervisor, this role will work with our existing team to manage the service and aftermarket business in the territory.
This could include; preventative maintenance, emergency servicing, oncall telephone support, prospecting new business and creating quotations on various Medical Supply Systems and their control panels at Class 1 Inc.'s customer sites which include hospitals and other medical facilities.
This position places a strong focus on presenting a positive attitude to our customers and service team and must have the knowledge and technical skills for troubleshooting (by phone or on site) the repair of mechanical and electrical equipment.
After training, this role must also be able to propose and carry out corrective action needed for repair within safety guidelines and on site protocols for equipment, warranty support, maintenance, and repair in medical environments.
Job description:
1. Servicing of medical Gas Supply Equipment & Systems
1.1. Investigate the cause of Medical Gas Supply systems and equipment malfunctions, during call-out service visits
1.2. Support the ordering of the correct parts for follow-up service
1.3. Repair and maintain Medical Gas Supply systems and equipment
1.4. Write up reports on service activity and recommend follow-up activity that supports care of the equipment that will exceed CSA standards in this area
2. Perform Preventive Maintenance (PM) inspections and maintenance activity
2.1. Conduct PM visits in a timely manner making effort to stay within quoted range of servicing
2.2. Write up PM reports on service activity and recommend follow-up activity that supports thecare of theequipment that will exceed CSA standards in this area
3. Equipment & Systems Support and Start-Ups
3.1. Conduct new system on-site start-up activity and testing within rules and guidelines for this activity
3.2. Conduct on-site service training
3.3. Provide complete servicing start-up system documentation
3.4. Support the sale of prescribed spare parts and preventative maintenance contracts and services to facility contacts
4. On-Call Service Support
4.1. Be an active member of the on-call support team (taking approx. 1 week in every 6 in rotation for afterhours 24/7 support)
4.2. Respond to emergency calls to provide feedback on how on-site hospital maintenance technicians can keep Medical Gas Supply systems safely online until a service technician can arrive on-site to make repairs
4.3. Make after-hours site visits for emergency support when needed (taking turns with other technicians available for this type of support)
5. Service administration activity
5.1.
Use Class 1's software systems to create customer service reports (including but not limited to:
detailed root cause, repairs taken, future suggestions, pictures, etc.)
5.2. Operate and maintain service vehicle in accordance with company policies and all applicable laws and regulations
5.3. Take control and care of all service equipment and tools to conduct all service work in the safest manner for self, co-workers, customers, and the systems you are working on (always informing themanager when new tools are needed well in advance of their final use)
5.4. Work with the service supervisor to support a schedule that allows 80% utilization of technician allocation to customers
5.5. Hand in weekly time tracking to theservice coordinator every Monday following acceptable protocols for reporting activity
5.6. Track expenses in accordance with company policy
Our Expectations:
- For you to manage the complete customer experience including (but not limited to): customer relations and communication, completing the physical service intervention or PM call, and following up with the office and customer to close any loose ends.
- The first rule of our business is to "Always supply the patient" which means that when there is a customer with an issue we need to jump on it and resolve it as quickly as possible. Our systems provide lifesustaining gases (Breathing Air, O2, etc.) to hospitals and clinics with critical patients on the other end.
- Travel will be required within the region. As well occasional travel within Canada (Primarily to our facility in Cambridge, Ontario) will be required for training or service coverage of another region.
- Our standard work day is 7:304:00 Monday
- Friday. However, due to the critical nature of our business,
