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Bilingual Inbound Sales and Customer Representative
3 months ago
At Fairstone we don't hire experience only, we hire attitude
If you are willing to learn, we are willing to invest in your future We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us
No cold calling As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card.
This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need.
AT FAIRSTONE WE RECOGANIZING YOUR HARD WORK AND CARE ABOUT YOUR WELLBEINGWHAT WE OFFER OUR TEAMS:
- Hybrid work model: We require 3 days a week in our Montreal office. Why? Because when you join Fairstone, you not only join a team, but you also join a family that wants to succeed (first 2 weeks in person for training purposes).
- Professional Development: Paid training, free eLearning courses to give you an opportunity to build your customer service, sales, leadership skills and more.
- Employee discounts; Phone plans, gym membership and many retailers such as perkopolis
- Education Support up to 3,000$
- Competitive base salary, with multiple incentive programs to increase your total compensation.
- We offer 21 paid days a year: 3 weeks' vacation and an additional of 6 wellness days off.
- Up to 6 % pension program: Company will put a 3% into a RESP account, and an additional, up to 3% to match your contribution.
- Comprehensive benefit package: Dental and medical benefits adjustable to your needs (with access to virtual healthcare)
_FLEXIBLE SHIFTS_
- 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8am 5:00pm
- AND 10% shift premium (of regular hourly rate) will be paid for all hours worked on Saturdays.
- Operating hours are wonderful_ Monday
- Friday 8am to 8pm and Saturday 9am 5pm
YOUR ROLE AS A FAIRSTONE REPRESENTATIVE:
- Strive to understand customer's situation and recognize the customer's needs
- Maintain a high level of competitive and product knowledge
- Provide quality service that will exceed customer expectations
- Maintain a high level of confidentiality
- Accurately document customer interactions within the appropriate systems
- Bilingual, must be able to communicate and write in both French and English.
- Selfmotivated in an independent work environment
- Solid computer skills and an aptitude for learning new software
- An understanding of credit cards is an asset
- More importantly: Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics
_, join us today_
Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits.
WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
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- If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Job Type:
Permanent