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System Analyst

3 months ago

Windsor, Ontario, Canada St. Clair College Full time

System Analyst - Infrastructure (Technical Support Specialist) RE-POST*
Department:Information Technologies (IT)

Competition #:23-SS-07

Campus:
South - Windsor

Classification:
Support Staff

Posting Type:
Internal/External

Payband:
K

Status:
Full-Time

Hourly Rate:
$ $49.15

Position Testing:
Yes

Hours Per Week:40 hours (Monday thru Friday, 8:00am to 4:30pm)

Start Date:
As soon as possible

Closing Date:
Monday, May 15, 2023 at 4:30pm

St. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student success.

***The incumbent will act as one of the Lead Resources within the IT Enterprise Services department, under the direction of the Manager, IT Enterprise Services. The incumbent is responsible for the engineering, design, analysis, installation, configuration, maintenance, troubleshooting and operation of all College Enterprise Systems such as Active Directory, Password Control Systems etc., specializing in Web and Collaboration Applications (which include E-mail), Distance Learning Applications such as Blackboard, and Microsoft SQL Server Databases. The incumbent is also responsible for all Enterprise hardware such as Firewalls, Network switches etc. This includes the installation, testing, and maintenance of various upgrade patches and fixes released by the Software vendors. He/she will be the gatekeeper for any changes, or modifications to the systems, define systems requirements, conduct gap analysis, and identify feasible alternative solutions and assists in the scope of modifications to the system and databases. The incumbent is responsible for determining and documenting the various affects an upgrade patch can have on the performance of another and also the systems as a whole. This will often necessitate the incumbent acting as a technical resource to quickly resolve/implement College requirements. The incumbent is also responsible for the design and implementation of all College Security relating to Information Technology, as well as being a member of the College's Disaster Recovery Team, which includes but is not limited to IT Enterprise back-ups. The incumbent must be able to integrate all systems and processes mentioned above. In addition, the incumbent consults with users, vendors, management and provincial groups to determine needs, improve processes, design and develop automated solutions, define business rules, assess impact and adapt procedures as required.

CORE DUTIES & RESPONSIBILITIES

Provides Leadership for Large Systems Projects 70%

  • Provides leadership on project teams consisting of user and technical staff, chairing meetings, organizing agendas, scheduling and documenting processes.
  • Designs, tests, implements and documents integration between various systems used within the College.
  • Documents and adheres to appropriate system development standards and process methodology.
  • Investigates and documents user needs or provincial mandates.
  • Identifies goals and constraints, system inputs and outputs.
  • Analyzes to achieve a high level of indepth understanding of user processes and business rules. Produces well structured documentation for technical staff and user areas.
  • Researches, negotiates and recommends alternate solutions.
  • Designs and produces new systems ensuring appropriate involvement of other IT infrastructure staff.
  • Designs, tests, implements, and documents database structures and interfaces.
  • Identifies the impact of new systems to procedures, business practices, forms, automated systems, staffing and overall organization.
  • Creates and implements a plan to effect transition to new systems in a responsible, costeffective and acceptable manner, including training and documentation.
  • Trains users, liaises with user departments to monitor utilization of systems and measure success of solution.
  • Acts as a mentor for other employees.

Provides Technical Support
20%

  • Monitors and optimizes database performance.
  • Plans, implements, and maintains comprehensive backup procedures.
  • Plans and performs database recovery as required.
  • Plans for and installs all College IT Enterprise Systems releases.
  • Plans for and installs Web, Email and Blackboard patch bundles as required.
  • Works with Security Manager to plan, design and maintain all systems' security.
  • Provides internal database training and support.
  • Tests, evaluates and makes recommendations of vendor supplied data management software systems.
  • Performs quality assurance testing on the work of other IT staff to ensure adherence to standards.
  • Provides technical expertise on areas of specialization or expert knowledge to management, IT staff and users as required.
  • Assists in the planning and design of the Disaster Recovery Plan.

Finds Solutions to Problems 8%

  • Finds solutions to problems involving a complex variety of computing and communications equipment and software, comple