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Vice President Experience, Transformation and

3 months ago

Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time
Reporting to the President & Chief Executive Officer, and as part of the Senior Management Team, the Vice President Experience, Transformation and Social Accountability leads Holland Bloorview's commitment to:

  • client and family experience;
- client transitions through the lifespan of care and services;
- collaborative practice;

  • Caring Safely (Holland Bloorview's commitment to high reliability in client and staff safety) and quality performance;
- health equity;
- clinical bioethics; and
- inclusion, diversity, equity, accessibility and anti-racism (IDEAA).

IDEAA - Inclusion, Diversity, Equity, Accessibility and Anti-Racism Accountabilities:

As the hospital's social accountability lead and responsible executive, the Vice President is accountable for advancing IDEAA strategy and health equity, supported by the IDEAA team and catalyzing teams and resources across the organization including within the academic teaching and research mission.

This individual focuses on advancing social justice, equity, accessibility, social determinants of health and anti-racism for the Holland Bloorview team, clients and families in all facets of the hospital's mission including care, teaching and research.


By leading the health equity strategy, the Vice President provides oversight of the development, maintenance, and associated analytics for understanding and support of evidence and data informed decision making to improve client outcomes and population health.


The successful incumbent will provide leadership (Chair or Co-Chair) to the IDEAA task force to help the hospital achieve its short and long term goals by providing guidance and expertise.

Together with the Senior Management Team, the individual will lead the movement to amplify the diverse voices, perspectives, and justice-seeking change ideas offered by staff, students, clients, and families who have been historically marginalized by the health system.


Client and Family, Transitions, Practice and Quality, Safety and Performance Accountabilities:

The Vice President will lead teams responsible for four key areas: First is
Quality, Safety and Performance which includes accreditation, Caring Safely, overall clinical risk and performance management and privacy compliance.

Second is
Collaborative Practice, which focuses on effective and timely ways to adopt research and evidence based practice into care and includes oversight for regulatory standards for all health disciplines.

Third is
Client and Family Integrated Care which includes Client and Family Relations, family education and peer support, the Family Leadership Program, and various other client experience initiatives.

Fourth is
Transitions & Community Partnerships, the organizational commitment to advancing transition planning and experience throughout the lifespan and within and outside Holland Bloorview.

The individual is the
executive lead responsible for the Quality Committee of the Board of Directors.

Minimum Knowledge, Skills and Abilities

Education/Experience

  • At minimum Master's level preparation in a related discipline.
  • Current successful strategic and operational senior level experience obtained in an academic health sciences centre.
  • Significant knowledge of and experience in leading and managing inclusion, diversity, equity, accessibility and antiracism strategy and operations. Understanding of theories of antioppression and antiracism.
  • Understanding of and experience in governance of quality, safety and performance at the Board of Directors level.
  • Experience leading or participating in senior level multiorganizational or system initiatives e.g. Toronto Academic Health Science Network, committees of Ontario Health etc
  • Experience in a paediatric or rehabilitation environment would be ideal.
  • A clinical professional background in one of the health disciplines is an asset.
  • Lived experience as a member of a group underrepresented in healthcare executive leadership (e.g. BIPOC, disability, 2SLGBTQ) an asset.

Key Competencies

  • Exceptional ability to communicate and promote the mission, vision, values, goals and strategic direction of the organization with a sense of urgency, enthusiasm and a drive for results. Able to persuade and influence others and contribute to the evolving Holland Bloorview culture.
  • Knowledge and commitment to equity, diversity, inclusion, antidiscrimination and antiracism. Curiosity about the lived experiences of others and commitment to continuous learning.
  • Knowledge and demonstrated experience in approaches to effectively manage change and build capacity. Demonstrated ability to lead the change process by engaging stakeholders, helping all stakeholders see the necessity and value of change, anticipating and dealing effectively with resistance to change and demonstrating personal commitment to change through actions and communication.
  • Leadership experience in continually seeking to understand and ac