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Email/chat Representative
3 months ago
Responsibilities
- Support the onboarding and training of new agents
- Assist in weekly team meetings
- Monitor live calls
- Responsible for coaching, training, mentoring the team and conflict resolution
- Meet daily, weekly, and monthly deliverables
- Understand our products inside and out to educate and answer customer questions
- Professionally handle escalated calls
- Acknowledge and resolve customer complaints
- Maintain professional relationships with internal departments
Requirements:
- 2+ years of Customer Service or Call Center experience
- Bilingual
- Fluent in English and Spanish preferred
- Experience training and mentoring a team
- General understanding of call center technology (ACD, IP, etc.)
- Proficient with computer programs such as MS Office (Excel, Word, PowerPoint, etc.) and Google Suite
- Strong organizational, time management, and multitasking skills
- Excellent communication skills verbal and written
- Flexible and adaptable to changes in direction and the ability to effectively communicate such changes to the team
- Professional presentation and demeanor
Education
- High School Diploma or equivalent required
- Bachelor's degree preferred or equivalent work experience
Company Benefits
- Opportunities for growth and advancement
- Medical, Dental, and Vision
- Company Paid Group Life / AD&D Insurance
- Employee Assistance Program (EAP)
- 401(k)/match
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/ HSA
- Disability Insurance
- Ongoing training and development
Job Types:
Full-time, Part-time
Part-time hours: 30 per week
Salary:
$17.90-$19.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Onsite parking
- Paid time off
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Tips
Work Location:
One location
