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Sr. Customer Service Representative
3 months ago
A Worldwide Vision Connecting People with Technology
Amphenol is one of the world's largest providers of high-technology interconnect, sensor and antenna solutions and a Fortune 500 company. Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Military, Mobile Devices and Mobile Networks.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business.
HSIO, a division of Amphenol, is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom/Artificial Intelligence/Machine Learning markets (Mobile Networks, Data Centers, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are in Nashua, NH, and we have design, sales and manufacturing locations globally.
We are currently looking for Sr. Customer Service Representative to join our team.
The top priorities of this position will be customer advocacy, to be the voice of the customer into the organization as well as the voice of Amphenol out to the customer, entering orders and quotes into the MRP system, interface and build relationships with external customers and provide customer support to Product Managers, Product Specialists and other internal staff. The ideal candidate will possess excellent verbal and written English skills and have a team player attitude. The capacity to learn will also be a major factor. Due to the nature of this position an outgoing, people-oriented person who can work under pressure would be best suited. A detail-oriented individual is also required. Performance will be measured based on established annual objectives, and as applicable, feedback from territory managers (salespeople) and customers. May occasionally require working from home after hours using the provided laptop computer for order entry during peak periods. Opportunities for advancement and growth could be to a product specialist or account manager.
Roles & Responsibilities:
- Responding to emails, answering calls and corresponding with internal and external customers
- Preparing Quote, coordinating PCN with customers, forecast analysis and preparing book-to-ship estimates
- Organizing and responding to email RFQ enquiries, orders and technical requests
- Technical support and pricing management
- Working with product managers, regional sales managers, and internal and external customers
- Analyzing customer forecasts and working closely with planning and sourcing teams
- Other related duties as required
Aspect of Position:
- The challenge of making the order budget each month
- Satisfaction gained from meeting customer needs
- Challenge keeping up with telephone calls and paperwork
Qualifications:
- Post-secondary education (Business or Technical degree/diploma)
- 5+ years of customer service experience
- Manufacturing industry experience, ideally within a company that manufactures connectors or small mechanical/electrical parts
- Strong capacity & desire to grow into a leadership position
- High proficiency with desktop operating systems
- Microsoft Office computer experience
- Organizational skills
- Strong communication skills
- Excellent command of the English language
Desire To Have:
- Knowledge of networking, cloud computing and storage industries and /or electrical component industries
- Solid Microsoft Excel skills
- Experience with CRM, MRP and/or ERP systems
- Supervisory experience
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- What level of Excel Proficiency do you have (Entry, Intermediate or Advanced)?
- What is the highest level of education you have?
Experience:
- Microsoft Excel: 3 years (required)
- Supervisory: 3 years (required)
- ERP systems: 3 years (required)
- Corporate Customer service: 5 years (required)
Work Location: In person
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