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Medical Receptionist

3 months ago

PointeClaire, Quebec, Canada ViaMedica Service d'Imagerie Full time

Position summary

Major responsibilities

  • Meet and greet patients
  • Answering phones in a timely manner;
  • Answering client questions and providing instructions;
  • Appointment scheduling, patient registration;
  • Manage patient invoicing and receipting, balancing payments (end of day);
  • Manage the smooth running of the reception area
  • General filing and chart preparation;
  • Maintain and ensure waiting room area is tidy and presentable;
  • All other reception and administrative duties as required and directed by the Clinic Coordinator.
  • Provide excellent customer service to patients and visitors.
  • Maintains professional, considerate and congenial work relationships with coworkers.
  • Observes strict rules of patient confidentiality.
  • Maintains accurate patient records.
  • Schedules procedures either in person or by telephone in a prompt, courteous and helpful manner.
  • Answers the telephone, takes messages and provides information in a professional manner.
  • Keeps work area and dressing rooms clean, organized and stocked with appropriate supplies.
  • Observes clinic policies and guidelines.
  • High school diploma
  • 12 years of medical reception experience
  • Professional and clientservice oriented
  • Well polished excellent customer service skills
  • Exceptional oral and written communication skills
  • Must be Bilingual
  • Computer skills with knowledge of Microsoft Office and/or appointment scheduling software
  • Strong professional communication and interpersonal skills
  • Knowledge of medical terminology is an asset
  • Experience with receiving and processing payments an asset
  • Strong attention to detail
  • Ability to multi task
  • Ability to cope and work in a busy environment
  • The ability to work within a cohesive team environment
  • The ability to adapt and respond to change

Schedule:

  • Monday to Friday

Work Location:
In person