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Reliability Integ Specialist

3 months ago

Brampton, Ontario, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most.

Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media.

We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network.

As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Network Operations is leading the enterprise in the evolution of advanced Voice technology projects implementation and managing network incidents effectively.

You will find yourself enthralled in various network components and systems within the Network Operations as we strive towards offering the best customer experience.

You relish the challenge of introducing disruptive technology. You believe that paving the way for automation will change daily routines and improve customer experience. You have a passion for DevOps and you are excited to execute and share wins with those around you. Please note that background checks are required as a condition of employment.

What you will do:

  • Provide mentorship, guidance, and leadership to Network Operations and Engineering team members
  • Provide operational support for Core Virtualized Wireless & Wireline platforms and Services during business hours and 24/7 on a rotational basis.
  • Provide expertlevel support for change control activities including impact analysis, MOP reviews, change implementation, and postactivity verifications
  • Perform as a toptier technical resource within Network Operations to investigate and resolve network incidents and problems
  • Perform proactive analysis of Voice & Data Networks, VM/OS/Cloud systems, and Applications, tuning and optimization to improve our customers' experience
  • Perform traffic and data analysis to discover insights from network analytics for designing and developing actionable performance metrics, alerts, and KPI dashboards to capture and restore service degradation
  • Collaborate with Engineering, Project Management, Vendors, various TACs, and other groups to ensure seamless introduction of new technology, platforms, and services into production
  • Create and maintain all related network and support documentation
  • Establish best practice standards for VM, cloud adoption & automation framework to drive efficiency, improve service availability, and reduce incident MTTR
  • Support Network Architects in the development of the architectural direction and governing policies establishing necessary testing requirements to evaluate proposed designs and validate technology platforms
  • Act as a SPOC on a rotational basis, review, assign and follow up on all incidents, problems and change tickets.
  • Transform network architectural concepts and engineering designs into daytoday operational guidelines, procedures, and practices for the Network Operations department

What you bring to the role:

  • Passion for emerging technologies and love keeping up with the latest technology trends
  • Deep understanding of current and future Core Wireless & Wireline Network, Virtualized Platforms, Applications, and Services
  • 10+ years of System Administration experience in a largescale, multiOS (Linux/Windows/VMware/Red Hat, etc.) highavailability environment, required with the knowledge of automation, security governance & compliance, patch, cost, and performance management
  • Demonstrated handson experience in VM/ Cloud Applications & Services configuration, operations, and maintenance
  • Bachelor's degree in Computer Science or Electronics/Telecommunications Engineering with a successful track record in large MSO or carrier operational environments
  • Demonstrated work experience in Translations, Configuration, hardware and software troubleshooting on Ericsson MSC-S, MGW and knowledge of upcoming virtualized evolution of these platforms
  • Strong working knowledge of 3GPP, SIP, SS7/ISUP, H248, MGCP standards and related Voice and telecom protocols
  • Working knowledge of Voice Calls, Tollfree call routing, IN Services including 800 and LNP
  • Advanced level skills in using tools like Tektronix, NetScout, Wireshark, Ansible, Splunk, Dynatrace, Business Intelligence etc.
  • Strong knowledge of current and evolving Network Management principles, protocols, and architectures; IP networks and protocols, routing, switching (OSPF, BGP, MPLS, VLAN, TCP/IP, UDP)
  • Strong knowledge of Linux operating system, scripting languages lik