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Warranty Administrator
3 months ago
Position:
Warranty Administrator
Position Type:
Term - 18 months (with the opportunity of going permanent)
Location:
Surrey, BC
Work Schedule:
Monday to Friday
Opportunity
First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Warranty Administrator at our Surrey branch.
Compensation Plan
- Competitive base Salary(D.O.E), plus Commissions.
- Generous accrued vacation time.
- Employer RRSP matching program.
- Companypaid extended health coverage that includes medical, dental, and vision coverage.
- Basic life insurance, disability, and wellness programs.
- Employerpaid technical training as required.
Duties and Responsibilities
- Excel Spreadsheet Preparation & Data Mining.
- Reviewing Metrics and Key Performance Indicator tracking (KPI's).
- Vendor and VVG Training, Policies and Standard Operating Procedures; including safety standards.
Administration
- Organize, process, review, and follow up on warranty claims with a onetouch approach, efficiently through completion within a reasonable time frame for multiple manufacturers.
- Ensure claim legitimacy and adherence to Warranty agreements and company policy.
- Compiles all warranty paperwork to ensure proper documentation is retained for audit.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule and follows up on all unpaid receivables.
- Reconcile credits to be loaded into the dealer management system.
- Resubmits all rejected claims promptly or receives authorization to write off.
- Follow up and negotiate with vendors for fair and reasonable payment of outstanding claims.
- Ensures proper training so all required parts are tagged with mandatory OEM required information and shipped or scrapped accordingly.
Customer Service
- Review new warranty letters/programs/my communications and distribute accordingly in a timely manner.
- Provide updates to service staff of all OEM recalls and bulletins.
- Review Work Queue Summary daily:
- Approved,
- Corrections Needed,
- Draft,
- Ready to submit,
- Attend webinars, service huddles and meetings with other departments as required.
- Manage warranty process from start to finish, ensure audit compliance and timely payments.
- Work with service team to identify OFIs (opportunities for improvement) and correct them.
Required Qualifications
- A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
- Understanding of products and services necessary to perform duties and tasks as a Warranty Administrator
- Strong knowledge of concepts and practices of warranty claim management
- Detail oriented and possess sound problem solving and decisionmaking skills.
- Excellent customer service, communication, and interpersonal skills, both verbal and written
- Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fastpaced environment.
- Ability to utilize instructions and documentation.
Asset Qualifications
- Post secondary education or training in a related discipline.
- Basic knowledge of or quickly acquire the ability to identify automotive/truck parts and components. Relevant Mechanical trade qualifications or technical aptitude
About us
First Truck Centre, doing business as Velocity Truck Centres is a leading organization that offers full-service dealerships that assist with all truck needs, including truck parts, servicing, and collision repairs for all truck makes.
We are an equal opportunity employer.
