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Product & Operation Manager H/F
3 months ago
Fella Health helps middle-aged men live 10 years longer.
We are the telemedicine clinic for bigger guys, worldwide.
We use medical weight loss treatment to solve our fellas' most pressing healthcare need, then remain a fella's core healthcare provider for the rest of their life - focused on men's health, longevity, mental health, and primary care.
Our mission is to solve male obesity worldwide, by accelerating the take-up of GLP-1s in middle-aged men. From this, we'll become the world's leading men's health brand.We have expanded our state coverage to 95% of US population, have started to expand our clinical protocol beyond weight (e.g. testosterone), and are eyeing up international expansion.
We're still a young startup and are moving quickly.
We're backed by top healthcare & consumer investors:
AngelList Early Stage Fund (backed by Naval Ravikant)
The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health ($300mil valuation), Vouch Insurance ($500mil valuation), Not Boring (Packy McCormick)
Fella Health is building a world-class team.
As Head of Product & Operations at Fella, you'll start by running our telemedicine clinic. You'll rapidly & efficiently scale a compliant telemedicine clinic with industry-leading metrics for Activation, Retention, and Referral. You'll have your work cut out to constantly guide automations so we can continue growing 7% WoW indefinitely. You'll work with our existing Medical Support team to ensure DRIs are clear and SLAs are being met. You'll scale our provider network and ensure we have great clinical systems. Great performance in the role means we can rapidly scale our clinic to 100k (happy) patients.
Clinical Ops, Medical Expansion, Pharmacy & Supply Chain.
This is a full-time, fully remote role, and you'll work async in the timezone of your choice — as long as you're around until midday Pacific Time for calls as needed.
This is a senior role.You'll ensure the UX is great from signup to their first dose:
intuitive onboarding portal, streamlined medical form, easy labwork options, clarity on insurance coverage, rapid provider prescribing, automated medication ordering, overnight medication fulfillment, clear dosage instructions — all with reassuring communication to fellas
Scale:
You'll work with engineering to guide systems & automations to rapidly scale operations so we can grow 7% WoW indefinitely with high customer love and without team bloat.
You'll work closely with our Clinical Systems Lead & engineering team to ensure we have great tooling across the clinic:backend, careteam-facing, and fella-facing.
People:
You'll work with our Medical Support Lead to ensure we have all hires we need, that hires are onboarded rapidly, there are clear DRIs for each area, and the team is performing well.
You'll work with the Medical Support Lead to audit performance & monitor SLAs, so our customer support system can effectively sort ad-hoc issues for fellas.
Provider network:
Compliance: You'll ensure we stay compliant in each jurisdiction, for both the clinic and the providers
Economics:
You'll protect unit economics over time by ensuring all payments are going through, we get discounts on medication, provider workflow is streamlined, and clinic-wide workflows are automated to avoid careteam bloat.
Medical Expansion:
Health System Integration :
Have everything working so we can efficiently bill fellas' insurance for their services.
International Expansion :
Continue a smooth international expansion beyond the US into the rest of the English-speaking world, then German-speaking & Spanish-speaking countries, then into India & beyond.
You do not need healthcare experience. I have a strong preference for people who understand & enjoy the scary speed of a high-growth startup.Automation :
you're obsessed with automation. You closely monitor Activation, Satisfaction, & Retention metrics to quantify and help prioritize your work.
You're not too pretentious or senior to grind it out when needed — in fact you kinda miss the times when that was more of your day-to-day.
Complexity :
you're highly organized and can complete multiple projects concurrently.
Past :
you've likely been pulled into important problems, taken risks, excelled in new areas
Background :
you may have a STEM background, and may have a background in engineering, product, software, computers - or something similar
Hiring :
you may have experience building & managing a high-performance team.
These are the core cultural standards to which we hold ourselves & our team-members at Fella:
End-to-end ownership — we are comfortable owning projects from noticing the problem to delivering the outcome.
We don't chase short-term status: we ignore short-term dopamine hits and focus on what matters
Healthcare :
comprehensive medical insurance (if appropriate)
Vacation :
PTO with a yearly minimum (≥2wks/yr + local national holidays)
Remote :
our team is fully distributed across the world and functions fully remotely
Personal development :
budget for books, courses, coaching ($1200/yr)
Personal wellness :
budget for gym, health apps ($1200/yr)
Coaching :
free biweekly health coaching
Macbook & work-from-home equipment provided as needed
