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Sales Operations Specialist hybrid

3 months ago

Markham, Ontario, Canada ScalePad Full time
We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers.

If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal.

However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.


Our success is no accident:

ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape.

With a suite of integrated products that automate and standardize MSP's operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.


ScalePad has received awards such as MSP Today's Product of the Year, G2's 2024 Fastest Growing Product, and 2024 Best IT Management Product.

In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.


You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity.

More on that here.

Your mission should you choose to accept it.
To drive excellence in sales operations at ScalePad, optimizing processes, ensuring compliance, and fostering a culture of continuous improvement.

As a Sales Operations Specialist, you'll collaborate with cross-functional teams to enhance efficiency, support sales representatives, and deliver impactful training resources.

Join us in revolutionizing the way MSPs and clients connect, and be part of a global team dedicated to innovation and growth.

Responsibilities.

  • Serve as an administrator for HubSpot CRM, overseeing all aspects of Contacts, Companies, Deals, and Tickets management.
  • Identify opportunities to enhance HubSpot CRM functionalities through integrations and customization to meet evolving business needs.
  • Serve the sales team to enable them to follow existing processes.
  • Monitor sales performance metrics, produce analyses, and contribute to financial oversight and reporting processes.
  • Conduct regular audits and cleanups of CRM data to maintain data integrity and accuracy.
  • Develop and implement strategic initiatives to optimize sales processes, ensuring efficiency and effectiveness across the sales organization.
  • Enforce adherence to established sales procedures and policies, maintaining a high standard of compliance.
  • Collaborate closely with sales leadership and the Revenue Operations (RevOps) team to identify and implement best practices for sales operations.
  • Provide support and guidance to sales representatives, addressing inquiries and challenges promptly to ensure smooth operations.
  • Assist with creation and delivery of comprehensive training resources in collaboration with the sales enablement team, aimed at enhancing sales effectiveness and productivity.
  • Proactively gather feedback from stakeholders to identify areas for continuous improvement in tools, processes, and systems.
  • Oversee the import and export of data, ensuring compliance with privacy regulations and accuracy of information.
  • Manage the proper assignment of accounts and calibration of territories to optimize sales performance.
Qualifications.

  • 23+ years of experience in sales operations ideally within the SaaS industry
  • Advanced proficiency in HubSpot CRM, including configuration, customization, and optimization for sales processes.

Proficiency in G Suite, project management tools (e.g., Asana), data analytics platforms (e.g., ChartMogul), and subscription billing systems (e.g., Stripe, ChargeBee).


  • Strong project management skills, with experience leading and executing initiatives related to sales operations and billing processes.
  • Excellent communication and collaboration abilities, with a proven track record of working effectively across crossfunctional teams.
  • Demonstrated analytical and problemsolving skills, with the ability to leverage data to drive insights and decisionmaking.
  • Exceptional organizational and multitasking capabilities, with a keen attention to detail.
  • Commitment to ongoing learning and professional development, staying updated on industry trends and best practices in sales operations.
Perks, Perks, Perks.

  • Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
  • Training and professional development budget provided to help advance your career and skills (available every year to every employee)
  • Worldclass offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
  • Brand new, topoftheline hardware, an