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Cfs Administrative Assistant and Support

3 months ago

Halifax, Nova Scotia, Canada The Salvation Army Full time

To support the Mission of The Salvation Army Halifax Centre of Hope; To work primarily with the different programs run by CFS; To provide administrative support to CFS Director and Assistant CFS Director; To work with individuals availing of the CFS services; To support the Halifax Centre of Hope Ministry Unit.


KEY RESPONSIBILITIES:

  • Support special projects and communitybased programs as required for CFS
  • Give oversight to food bank on food bank days including other food bank related tasks i.e. filling food bags, supplying vouchers, data entry, etc.
  • Have an awareness of client needs, as well as other resources available in the community to best serve the client. Involve Supervisor when necessary.
  • Assess clients to determine need, i.e., crisis intervention, counselling, placements and/or referral to appropriate community agency.
  • Take a supportive role in generating new service programs for clients and staff
  • Support existing programs as required
  • Support/organize other shortterm programs as required.
  • Assist, when needed, with the planning and operation of Christmas Registration, Christmas toy forecasting for warehouse and Christmas Hamper Program
  • Assist with BacktoSchool program and Summer Camp Programs
  • Oversee H2O and Share the Fuel Programs
  • Other duties as required to fulfill the Mission and Values of The Salvation Army

Service Responsibilities:

  • Ensure support program delivery congruent with the Centre of Hope's (COH) Mission, Vision and Values.
  • Work in accordance with COH policies, procedures and philosophy of practice.
  • Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
  • Compile statistics and data for different programs at Halifax Centre of Hope; Emphasis is with CFS;
  • Commit to the development of COH projects and activities and participate in internal committees.
  • Answer main phone line and direct calls to appropriate personnel for CFS Department.
  • Greet and direct visitors and clients in a professional manner for CFS
  • Respond to daily needs of clients including unscheduled visits.
  • Filing as required either hard copy or electronically for CFS.
  • Take inquiries for provision of emergency shelter, transportation, and medications. Obtain approval from Supervisor for spending of funds if required.
  • Take appointments for the Income Tax Program and greet clients when they arrive for same. Records all transactions in CMS.
  • To attend, participate and record minutes for all staff meetings.
  • Support Director in carrying out appropriate responsibilities.
  • Perform administrative support as required by the various Departments with the TSA Halifax Centre of Hope.
  • Perform other duties a required;

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Onetotwoyear Certificate in Business Administration or other related field or a combination of education and experience.
  • A minimum of one to three years of experience working with the population often finding itself combatting poverty. Work experience in a related field.
  • Nonviolent crisis intervention (NVCI), Suicide Intervention (ASSIST), Standard First Aid and/or a commitment to secure those requirements within six months of being hired.
  • The ability to model the values and standards of The Salvation Army.
  • Friendly and approachable disposition
  • Team Player
  • Able to work independently
  • Excellent interpersonal, customer service and client service skills.
  • Proven written and oral communications skills
  • Good Computer skills including experience with Excel, Word, and Power Point.
  • Adaptability to change and multitask with frequent interruptions.
  • Excellent telephone skills.
  • Willingness to do ongoing professional development and training.

PREFERRED SKILLS/CAPABILITIES:

  • Demonstrated exceptional level of interpersonal, communication and organizational skills.
  • Demonstrated ability to build appropriate and healthy rapport with atrisk and homeless persons.
  • Extensive knowledge of community resources and the social service delivery system.
  • Ability to work in a team environment.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
  • Demonstrated high level of understanding of the issues of poverty.

Organization Responsibilities:

  • Ability to work within the mandate of The Salvation Army's Mission Statement.
  • To expect to help with occasional "special events" after hours: i.e. Feast of Christmas, Christmas Party, Volunteer Appreciation, etc.

ROLE COMPETENCIES:

  • Communication
  • Leadership
  • Independent
  • Networking
  • Interpersonal skills
  • Organizational skills

WORKING CONDITIONS:

The incumbent's work environment is typically at a work site within a residential settings.

The incumbent will work under the following disagreeable conditions:
dealing with angry and abusive people, verbal abuse, odours, and exposure to drugs and alcohol.

CONDITIONS OF EMPLOYMENT:

  • Schedule may vary ac