Current jobs related to Fraud & Identity Customer Success Manager - Old Toronto, Ontario - Equifax, Inc.
-
Senior Identity Solutions Specialist
6 days ago
Toronto, Ontario, Canada Strata Identity Full timeAbout Strata IdentityStrata Identity is a leading provider of identity security solutions for large enterprises. Our technology is a foundational component of every company's security infrastructure, regardless of industry.Job DescriptionWe are seeking an experienced Senior Sales Engineer to join our team. As a Senior Sales Engineer, you will be responsible...
-
Senior Identity Solutions Specialist
6 days ago
Toronto, Ontario, Canada Strata Identity Full timeAbout Strata IdentityStrata Identity is a leading provider of identity security solutions for large enterprises. Our technology is a foundational component of every company's security infrastructure, regardless of industry.Job DescriptionWe are seeking an experienced Senior Sales Engineer to join our team. As a Senior Sales Engineer, you will be responsible...
-
Fraud Strategy Manager
3 days ago
Old Toronto, Ontario, Canada DataVisor Inc. Full timeAbout DataVisorDataVisor is a leading AI-powered Fraud and Risk Platform that delivers exceptional detection coverage. Our open SaaS platform supports seamless data consolidation and enrichment, scaling infinitely to address fast-evolving fraud and money laundering activities in real-time. Our patented unsupervised machine learning technology, advanced...
-
Fraud Strategy Manager
3 days ago
Old Toronto, Ontario, Canada DataVisor Inc. Full timeAbout DataVisorDataVisor is a leading AI-powered Fraud and Risk Platform that delivers exceptional detection coverage. Our open SaaS platform supports seamless data consolidation and enrichment, scaling infinitely to address fast-evolving fraud and money laundering activities in real-time. Our patented unsupervised machine learning technology, advanced...
-
Fraud Prevention Manager
2 weeks ago
Old Toronto, Ontario, Canada DataVisor Inc. Full timeAbout DataVisor Inc.DataVisor Inc. is a leading provider of AI-powered Fraud and Risk Management solutions that deliver unparalleled detection coverage in the industry. With an open SaaS platform that supports seamless consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and...
-
Fraud Prevention Manager
2 weeks ago
Old Toronto, Ontario, Canada DataVisor Inc. Full timeAbout DataVisor Inc.DataVisor Inc. is a leading provider of AI-powered Fraud and Risk Management solutions that deliver unparalleled detection coverage in the industry. With an open SaaS platform that supports seamless consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada GeoComply Full timeAbout GeoComplyGeoComply is a leading provider of geolocation, cybersecurity, and anti-fraud innovation, serving the needs of regulatory compliance, online security, and business growth. Our cutting-edge technologies empower businesses to combat bad actors, alleviate user friction, and protect against fraud.The RoleWe are seeking a highly skilled Customer...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada GeoComply Full timeAbout GeoComplyGeoComply is a leading provider of geolocation, cybersecurity, and anti-fraud innovation, serving the needs of regulatory compliance, online security, and business growth. Our cutting-edge technologies empower businesses to combat bad actors, alleviate user friction, and protect against fraud.The RoleWe are seeking a highly skilled Customer...
-
Fraud Prevention Specialist
1 month ago
Old Toronto, Ontario, Canada Lyft Full timeCompany Overview:At Lyft, we are dedicated to enhancing lives through exceptional transportation solutions. Our commitment begins with fostering a community that values openness, inclusivity, and diversity.Role Overview:The Fraud and Risk Analytics team plays a pivotal role in maintaining trust and safety within the Lyft marketplace. This dynamic team is...
-
Senior Sales Engineer
2 weeks ago
Toronto, Ontario, Canada Strata Identity Full timeAbout Strata IdentityStrata Identity is a leading provider of identity security solutions for large enterprises.Job DescriptionWe are seeking a highly skilled Sales Engineer to join our team and help us expand our presence in the enterprise identity market.Key Responsibilities:Develop and execute sales strategies to drive revenue growth in the enterprise...
-
Senior Sales Engineer
2 weeks ago
Toronto, Ontario, Canada Strata Identity Full timeAbout Strata IdentityStrata Identity is a leading provider of identity security solutions for large enterprises.Job DescriptionWe are seeking a highly skilled Sales Engineer to join our team and help us expand our presence in the enterprise identity market.Key Responsibilities:Develop and execute sales strategies to drive revenue growth in the enterprise...
-
Strategic Customer Success Manager
3 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Strategic Customer Success Manager
3 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Fraud Prevention Specialist
1 month ago
Old Toronto, Ontario, Canada Lyft Full timeCompany Overview:At Lyft, we are dedicated to enhancing lives through exceptional transportation solutions. Our commitment begins with fostering a diverse, inclusive, and open community within our organization.Role Overview:The Fraud and Risk Analytics team plays a pivotal role in maintaining trust and safety within the Lyft marketplace. This team is...
-
Customer Success Manager
2 weeks ago
Old Toronto, Ontario, Canada GeoComply Full timeAbout GeoComplyGeoComply is a leading provider of geolocation, cybersecurity, and anti-fraud innovation solutions. Our cutting-edge technologies help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.The RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key...
-
Customer Success Manager
2 weeks ago
Old Toronto, Ontario, Canada GeoComply Full timeAbout GeoComplyGeoComply is a leading provider of geolocation, cybersecurity, and anti-fraud innovation solutions. Our cutting-edge technologies help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.The RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key...
-
Digital Product Manager
2 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the Role:We're seeking a highly skilled Senior Product Manager to contribute to the success of our onboarding process for new-to-bank customers. As a key member of our team, you will be responsible for reimagining our customers' experience while ensuring adherence to compliance, regulatory, and operational requirements.This role will focus on building...
-
Digital Product Manager
3 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the Role:We're seeking a highly skilled Senior Product Manager to contribute to the success of our onboarding process for new-to-bank customers. As a key member of our team, you will be responsible for reimagining our customers' experience while ensuring adherence to compliance, regulatory, and operational requirements.This role will focus on building...
-
Lead Fraud Operations Manager
1 month ago
Old Toronto, Ontario, Canada Shakepay Full timeJoin our dynamic team dedicated to revolutionizing the Bitcoin landscape. About Shakepay Shakepay is transforming financial services to ensure every Canadian receives equitable access, making it secure, rewarding, and bitcoin-friendly. Since its inception in 2015, Shakepay has rapidly ascended to become one of Canada's leading financial institutions,...
-
Manager, Fraud
1 month ago
Toronto, Ontario, Canada Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
Fraud & Identity Customer Success Manager
3 months ago
Fraud Functional Consultants provide pre- and post-implementation consulting services to organizations to help our clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions. Key activities include functional solution design, planning and configuration assistance; client training; account management and post implementation support.
What you'll do
- Gather and analyze data from various sources including (but not limited to) internal as well as clients in order to analyze solution performance, identify new performance indicators and trends, and recommend the introduction of new or modifications to existing business rules, configurations and strategies.
- Provide planning, design, development, configuration assistance, application training, problem resolution and second level support to new and existing clients.
- Develop and sustain an ongoing client support model that includes (but not limited to): regular cadence meetings, quarterly business reviews and annual health check to assess solution performance.
- Conduct required training classes/workshops for client employees at a variety of levels.
- Participate in meetings with pre-sales consultants &/or account managers, and client stakeholders to determine the scope of projects, requirements, timelines and assist with the coordination of internal and external prioritization.
- Communicate with internal and external stakeholders on project status and provide subject matter expertise on fraud related projects.
- Stay current with the latest fraud trends and provide those insights back to their clients; present at industry events as a fraud subject matter expert, including user groups or industry specific speaking engagements.
- Where Equifax Managed Services are engaged on an account, assist with fraud investigator training, monitor investigators' production, performs audits and reviews of their deliverables
What experience you need
- 7+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
- 5+ years of customer service or client facing roles within financial services, automotive lending, telecommunications, insurance and/or government/public sector.
- Knowledge of fraud case management systems.
- Strong interpersonal, oral & written communication and presentation skills.
- Strong analytical and critical thinking skills, and able to interpret complex information and articulate client needs.
- Proficient computer skills including, MS Office, Google Suite and SharePoint.
- May be required to work occasional weekend/holiday/evening hours and varying shiftsand travel flexibility required (Canada & U.S.).
What could set you apart
- Previous experience in data analytics, trend analysis, forecasting, predictive modelling.
- Intermediate knowledge of AML and FINTRAC.
- Intermediate/expert knowledge of credit adjudication processing, policies and best practices.
- Bachelor's degree in criminology, related field or equivalent experience preferred.
- CFE (Canadian Fraud Examiner) certification.
- Bilingual (English & French).
- Industry association/membership preferred; fraud/risk specific.
- Product knowledge/experience of Equifax's credit, fraud and authentication products.
#J-18808-Ljbffr
