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Salesforce Administrator

3 months ago

Ottawa, Ontario, Canada Rewind Software Full time

Company Description:

  • Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Ottawa is 333 Preston Street._
Rewind is a service that protects the critical data that powers businesses of all sizes.

Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify.

We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50).

We invite you to read our startup story to learn where we came from and where we're going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Rewind Culture
At Rewind, we believe in the power of our team. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Our dedication to understanding and solving the challenges our customers face drives everything we do.

We believe that fulfillment, both inside and outside of work, is critical to our team's happiness and productivity.

We cultivate a positive, inclusive, and engaging work environment where laughter and joy are woven into the fabric of our day to day activities.


As a Salesforce Administrator at Rewind,
you will own and spearhead the revitalization and strategic re-architecture of our existing Salesforce CRM platform.


In this role, you will:

  • Serve as the primary system administrator for our existing Salesforce environment, focusing on a comprehensive revamp and rearchitecture to enhance efficiency and utility.
  • Collaborate closely with GTM teams to understand their needs and integrate Salesforce solutions that support business objectives, including automation of processes and improved data management.
  • Lead the audit of the current Salesforce setup to identify areas for improvement, streamline operations, and ensure the platform's architecture supports scalability and business growth.
  • Design and implement a strategic plan for the Salesforce platform, including custom apps, objects, and workflows, to improve the GTM teams' performance and productivity.
  • Manage all administrative functions of Salesforce, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Oversee the data imported into the system, maintaining clean and duplicatefree records, and ensuring data integrity.
  • Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations with a keen eye on data integrity and security.
  • Act as the goto expert for Salesforce users. Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.
  • Stay informed of new Salesforce features and functionalities to provide recommendations for process improvements.

Qualifications

You hold the following certifications:

  • Salesforce Admin (ADM201 and ADM211) certification.
  • Sales Cloud and Developer certifications preferred.

You also have:

  • Demonstrated ability to work closely with GTM teams and understand their unique needs in a Salesforce context.
  • Exceptional project management, analytical, and problemsolving skills.
  • Excellent verbal and written communication abilities, with the skill to articulate complex requirements and train diverse user groups.
  • A solid understanding of Salesforce best practices, with the capability to implement new processes and encourage user adoption.
  • Experience in managing Salesforce integrations and ensuring data integrity across multiple systems and platforms.
  • Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
  • Experience working in SaaS
  • Salesforce Architect credentials are a bonus

Additional Information:

Our package includes:

- employee stock options
- health benefits

  • 3 weeks vacation
  • 7 life leave days
  • 2 Level Up days for professional development
  • 1 volunteer day
  • Summer hours (off every other Friday from June
  • September) and office closed during the holiday break (Dec 2
  • Jan 1st)
  • 4 week sabbatical after 4 years with us
- paid parental leave
- $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
- $1000/year wellness/home office allowance