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Advisor HR Service Centre

3 months ago

Pickering, Ontario, Canada Ontario Power Generation Full time

Location:
Pickering, ON, CA, L1W 3J2
Req ID:42441
Status:Contract - 12 Months
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Working Conditions: Hybrid Working Environment
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Education Level:Post Secondary Education in Human Resources or equivalent experience

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Location:
Whitby, ON

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Shifts(s):Days

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Travel:No

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Deadline to Apply: April 2, 2023


OPG continues to set the bar for environmental protection, community involvement and economic impact—all while safely keeping the lights on.- Now we've set our sights on being a net-zero carbon company by 2040 and a catalyst to help the economies where we operate achieve net-zero by OPG operates a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar.

We are also a clean tech leader and innovator, offering challenging and unique work opportunities. Help us use our power to change the world.
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BE THE GENERATION to help build a brighter tomorrow.

JOB OVERVIEW
Ontario Power Generation (OPG) is looking for a dynamic, personable and results driven HR professional to join our team in the role of
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HR Service Centre Advisor opportunity based in
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Whitby, ON.

  • Reporting to the Manager, Client Experience, this position is responsible for acting as a first point of contact for individual employees, managers and pensioners, triaging issues and coordinating the provision of services to clients, as well as providing operational support to Human Resources (HR). Answers incoming calls and inquiries from internal clients and help in the coordination, rollout and delivery of HR programs to ensure that high levels of client service are met and issues are resolved in a timely, professional manner.
  • This is an exciting opportunity to work in an environment where you will contribute to OPG's public outreach, engagement and education efforts as part of the company's commitment to growing its social license.
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KEY ACCOUNTABILITIES

  • Respond to incoming calls and inquiries from internal clients at all levels in the organization, maintaining timely and accurate inquiry and resolution records, and escalating complex inquiries and cases as per established procedures.
  • In responding to calls, actively listen and probe to ensure that the complexity of the inquiry is fully understood and that appropriate options are considered.
  • Coach clients on the use of web selfserve and respond to resolve/general inquiries related to HR policy, programs, and processes not addressed fully on the web selfserve.
  • Monitor the database and through discussion with peers and team alignment meetings identify and create the need for knowledge based articles based on trending data.
  • Respond to and coordinate inquiries from employees and supervisors that may require follow up with other departments. Follow up with Centre of Excellence's within HR and other business units to ensure that routine cross functional inquiries are well understood, and responded to in an accurate and timely manner. Research various options for resolution and provide clients with either a recommended approach or approved alternatives.
  • Assist in the coordination, rollout and delivery of various HR programs and processes, including:
  • Gathering inputs from clients
  • Updating various databases and tools as required
  • Reinforcing key messages when dealing with clients directly
  • Provide support in testing system enhancements and upgrades to current platform.

EDUCATION

  • Post Secondary Education in Human Resources
  • Working towards a CHRL designation would be considered an asset

QUALIFICATIONS

  • Strong service approach with sound knowledge of human resource principals and processes, and must be able to provide advice and operational support on a variety of HR matters;
  • Labour/employee relations experience in a unionized environment is considered an asset;
  • Interest in being able to provide advice on interpretation of collective agreements is considered an asset;
  • Strong interpersonal skills, must be a trusted advisor with experience in building, shaping and maintaining positive relationships and partnerships with a wide variety of internal and external stakeholders (business unit leaders, line managers, colleagues, union representatives, etc.);
  • Proven track record on delivering results, and the ability to work in a fastpaced changing environment while effectively managing and adapting to multiple changing priorities;
  • Ability to communicate effectively, possess excellent written and verbal communication skills;
  • Ability to quickly understand business processes and navigate organization and support systems to deliver results to client groups;
  • Commitment to high standards of procedural safety and regulatory compliance;
  • Proficiency in MS Office (Word, Excel, PowerPoint and Outlook);
  • Experience and solid understanding working with HRIS systems. Experience with SAP and Success Factors is considered an asset;
  • Ability to work effectively and efficiently in