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Specialist, Designated Beauty Advisor

3 months ago

Toronto, Ontario, Canada Holt Renfrew Full time
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.

From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.


A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor


The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service personal goals and targets
  • Exceed all sales and service brand goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Share expert level of product knowledge with entire store selling team
  • Maintain solid relationships with buyer, vendor, and selling manager
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding instore events, merchandise requests, sales followup, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned
  • High school diploma
  • Proven ability to exceed sales targets
  • Highly collaborative; working with and through others in a teamoriented environment
  • Able to work in a fastpaced environment that requires a high degree of multitasking with mínimal supervision
  • Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
  • Minimum of two or more years' experience in a commissionbased sales environment
  • Prior retail sales experience as a product specialist in a luxury environment preferred
  • Entrepreneurial, competitive, selfconfident, and selfmotivated
  • Fully bilingual in French and English

The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients