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Managed Services Specialist

3 months ago

Victoria, British Columbia, Canada Sea to Sky Network Solutions Full time
About Us


Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia.


Due to growth, we are adding an additional Managed Services Specialist to our team to support our clients in the Victoria, BC area.

You will be self-directed on a variety of complex technical tasks, solving problems for our customers. This is our primary customer facing role, providing exceptional daily support to end users.


We are a small team of fantastic people, providing the best IT support possible to the best customers in the city (and beyond).

We work hard, we have fun, and we're growing - so we want to meet you

The Role


We are a cloud-first shop, and you'll be working on a variety of cloud services to deploy, migrate, and support our customers.


You'll be working with our suite of support tools (RMM, AV Solutions, Ticketing Systems, backups) tailored to an MSP environment.


This is a remote WFH position in Victoria - although you won't be in the office, you need to be local to Victoria in order to support our local customers there Our team typically works Monday to Friday with flexible start times.


Requirements:

  • 35 years of IT support experience in an MSP (or similar support role)
  • BCIT NASP diploma or equivalent degree
  • Microsoft certification (ie. MCSA)
  • Exceptional desktop support and troubleshooting skills
  • Windows OS
  • Basic network concepts and understanding (DHCP, DNS, etc)
  • Experience working with ticketing systems and maintaining clear and concise documentation of all incidents.
  • Basic Windows Server skillset
  • Understanding of backup and disaster recovery, virtualization, network architecture
  • Clean driving record and valid BC license

Technical Skills - Nice to Have:

  • Experience with hosted phone systems (ie. RingCentral)
  • Thorough firewall/security knowledge
  • Virtualization experience
Why work with us?

At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance.

We're also a certified Living Wage BC employer - meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.


Some of the perks of working here include:

  • An internal peer recognition program
  • award your colleagues for work well done, and be rewarded in return
  • Vacation time + sick days
  • Full medical and dental benefits, including 100% prescription drug coverage
  • RRSP contribution matching
  • Annual costofliving salary adjustment, pegged to inflation
  • Team lunch every Friday a constant mix of different restaurants
  • An iPhone for business & personal use
  • Casual dress code + optional branded shirts/jackets supplied
  • Fully stocked beer fridge with local craft brews, plus a keg on tap in our office bar
  • Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
  • Your choice of cake on your birthday
  • Reimbursement for training and certification courses taken
  • Paid employee referral bonuses
  • And more