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Service Advisor

3 months ago

Oakville, Ontario, Canada Oakville Infiniti Full time

Responsibilities:

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

  • Greeting customers on the phone or in person
  • Scheduling appointments
  • Explaining the nature of repairs to customers, liaising between the technician and the customer
  • Providing repair recommendations to customers
  • Advising customers how to maintain their vehicle
  • Selling parts & labour
  • Providing an extraordinary experience for all Oakville Nissan customers
  • Utilizing Nissan Canada corporate programs when required
  • Providing updates and escalating issues, when required, to the Service Manager Skills and Attributes
  • An Advisor who interacts with customers in a kind, empathetic and professional manner
  • Ability to handle a high volume of customers/appointments without sacrificing accuracy
  • Ability to build rapport with customers
  • Detail oriented and highly organized
  • Team player who knowledge shares with peers and manager
  • Excellent written & verbal communication skills.
Experience & Qualifications

  • Appointment booking experience in a dealership
  • Previous experience working with PBS is an asset
  • Previous Import experience is an asset.
  • Valid Ontario Drivers License and a clean driving record
  • Competitive base salary and performance based monthly bonuses
  • Comprehensive benefits plan.
  • Working for an established dealership in Oakville.
  • Only those considered for an interview will be contacted.