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Director, Medical Office

3 months ago

Calgary, Alberta, Canada CoolIT Systems Full time

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers.

We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

We are seeking a highly skilled and dynamic individual to join our team as the Director of Professional Services.

This senior leadership role will oversee CoolIT's site services organization, which encompasses site assessments, solution development, installations, and after-sales support.

The Director of Professional Services will play a pivotal role in guiding our team of engineers and technicians as they develop solutions for some of the most advanced data centers in the world.

Develop and communicate a compelling vision for the professional services organization, aligning with the company's overall strategic objectives.
Develop comprehensive strategies and plans to drive the growth and success of the professional services organization.
Collaborate closely with sales and account management teams to ensure seamless delivery of services and exceptional customer satisfaction.

Implement processes and procedures to ensure the efficient and effective execution of site assessments, installations, and after-sales support activities.

Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed.

Collaborate closely with other departments to ensure alignment and integration of professional services offerings with overall company goals and strategies.

5+ years of experience working in Professional Services department.
~ Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
~ Proven track record of success in a senior leadership role within a professional services organization.
~ Customer-centric mindset, with a passion for delivering exceptional service and value to clients.
~ Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields.
Ability to travel up to 20% of the time (International Travel).
Vacation and flex days, and paid company-wide shutdown during the holiday season.
Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. Dress for your day – in a casual yet professional environment.