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Property Maintenance Landscape Lead

3 months ago

Vancouver, British Columbia, Canada Mission Possible Full time

ABOUT MISSION POSSIBLE MAINTENANCE
Mission Possible is a non-profit organization located in Vancouver's Downtown Eastside.

Mission Possible Maintenance is a full-service exterior property cleaning social enterprise that provides high calibre services while supporting and employing individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose.

Tenacious. Empowering. Supportive. Humble. Compassionate.

These are Mission Possible's core values, and we're looking for someone who also holds these values to join our incredible team as our MP Landscape Lead.


JOB INFORMATION

Position Type

  • Permanent, Full time (40 hours/week)
  • Monday to Friday, 7 am to 3:30 pm (8.5 hour/day, with a 30 min unpaid break)
  • May require some evening and weekend work (shift premium paid for afterhour work)

Compensation
$23.00-$27.00/hour, commensurate upon skills & experience

Key Benefits

  • 3 weeks paid vacation to start
  • 100% Employer Paid Extended Group Benefits after 90 days
  • 100% Employer Paid Employee and Family Assistance Program
  • RRSP matching up to 3% after 90 days
  • Professional development opportunities

Requirements:

  • Class 5 Driver's License and a clean drivers' abstract
  • Completion of a Vulnerable Sector Background Check
  • Legally allowed to work in BC

Job Summary
We are seeking a skilled and experienced Landscape Lead to make a positive difference in Vancouver's DTES. In this role, you will be responsible for overseeing the landscaping needs of the Property Maintenance team.

You will also assist with conducting property maintenance services while managing a team of program participants, and ensuring the efficient, safe, and effective completion of client needs.

Consequently, your expertise in landscaping needs along with strong leadership abilities, and dedication to delivering exceptional customer service will be key to the success of our team.


Working Conditions
The Landscape Lead will report to the Property Maintenance Coordinator. This role is team-based and will work alongside other MP Enterprise teams and other departments. Most work will take place outside of MP's office, either on a driving or walking route. The Landscape Lead will be expected to work in all weather conditions, including sun, rain, and snow.

Duties & Responsibilities

Leadership

  • Supervise and mentor a team of associates and technicians to perform top notch landscape and property maintenance services
  • Foster a positive and inclusive work environment, promoting teamwork, professionalism, and a strong work ethic among the team
-
Training:Provide training to technicians and associates in proper operation, maintenance, and repair of landscaping equipment. Teach and model skills such as time management and conflict resolution
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People Process: Assist the PM Coordinator in managing performance issues such as attendance and conflicts

  • Conduct quarterly conversations and annual reviews with direct reports

Landscaping & Property Maintenance
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Service Delivery: Drive teams to job sites and perform landscaping and property maintenance tasks as needed. Assess the job site to determine and communicate the most suitable actions necessary to complete the scope of work safely, efficiently, and on schedule
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Admin:Assist the PM Coordinator and the Ops Admin Team with scheduling of services, ensuring timely response to service requests, efficient deployment of resources, and creating continuous improvement. Assist the Coordinator with maintaining timesheets on MP's Payworks system.
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Operations: Assisting the PM Coordinator by maintaining accurate records and generating reports as needed, including service statistics, customer feedback, and budget expenditures. Provide service quotes to customers
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Inventory: Monitor and maintain inventory of landscaping supplies, equipment, and cleaning products, and ensure their availability and proper functioning
-
Quality Control: Conduct regular site inspections to assess the effectiveness of services delivered and report adjustments as needed

Safety

  • Take time to share with your team methods, techniques, and safe equipment use.
  • Adhere to safety guidelines and regulations, ensuring the proper use, storage, and disposal of chemicals and waste materials

Customer relationships

  • Provide exceptional customer service, including addressing client inquiries, resolving issues, and ensuring client satisfaction
  • Build and maintain strong relationships with existing clients, fostering repeat business and referrals
  • Actively identify and elevate opportunities to develop new client relationships for property maintenance services
Other duties as assigned by the Property Maintenance Coordinator

INCUMBENT INFORMATION

Knowledge, Skills, Abilities

  • Technical landscape knowledge (Lawn renos, planting, pruning, tree