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Front Desk Manager

3 months ago

MontRoyal, Quebec, Canada Posh Properties Full time

Job Description

Join Posh Properties, a top luxury vacation rental provider, as a Front Desk Manager at our Montreal headquarters. We are looking for someone with 5+ years of experience in a similar role, dedicated to delivering excellence.

As the Front Desk Manager, you will work closely with the VP of Operations, overseeing our rental properties across Canada. Your role involves managing the guest services team, handling guest concerns, and consistently elevating service standards to enhance the guest experience.

Responsibilities

  • Supervise guest support to ensure exceptional experiences globally
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Create a report sheet for effective shift communication
  • Lead by example and address queries autonomously
  • Delegate and manage escalations and complex inquiries efficiently
  • Implement procedures for optimizing guest interactions
  • Manage team schedules for efficiency and exceptional service
  • Cultivate a positive department culture through teamwork
  • Generate progress reports and performance evaluations
  • Proactively address guest inquiries on various platforms
  • Enhance claims management and revenue prevention strategy
  • Evaluate performance metrics and implement improvement plans

Qualifications

  • Bachelor's degree in Hospitality Management or related field
  • 5+ years of hospitality experience, with supervisory experience
  • Strong communication and leadership skills
  • Ability to make effective decisions in stressful situations
  • Proficient in hotel management software
  • Problem-solving skills and attention to detail
  • Flexibility to work varying shifts and thrive in a fast-paced environment
  • Bilingual proficiency in French and English required
  • Familiarity with hospitality tools such as Enso Connect, Airtable, Guesty

Benefits

  • On-site gym facilities
  • Pet-friendly workplace environment
  • Phone expenses reimbursement
  • Comprehensive private insurance coverage and healthcare plan
  • Engaging company events
  • Convenient on-site parking
  • Three weeks of vacation allowance