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Automotive Service Advisor

3 months ago

Ottawa, Ontario, Canada Canadian Tire Full time

_Service Advisor Duties and Responsibilities_

  • Greet customers upon arrival to shop
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
  • Connect customers with appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Develop as many solution methods as possible, attempting to keep costs low
  • Explain all service options to customers including time and cost estimates
  • Advise customers on warranty protections and other potential costsaving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform postservice inspection with customers and answer any questions they may have
  • Ring up customers at the cash and facilitate financial transactions
  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up

_Service Advisor Requirements and Qualifications_

  • High school diploma or equivalent required
  • Post secondary education is asset not required.
  • 2+ years in the automotive industry preferred
  • Excellent interpersonal communication skills
  • Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
  • Compassionate and patient demeanor
  • Problemsolving and critical thinking skills
  • General knowledge base of automotive industry and parts.

_Working Hours_
Monday-Saturday 8-5pm. Closed Sundays

Job Types:
Full-time, Part-time

Part-time hours: 25 per week

Pay:
$17.00 per hour

Benefits:

  • Dental care
  • Profit sharing
  • Store discount

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Commission pay

Experience:

- service advisor: 1 year (preferred)
Customer Service: 1 year (preferred)

Language:

  • French (preferred)

Work Location:
In person