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Field Service Technician

3 months ago

Sudbury, Ontario, Canada Total Power Limited Full time

Title:
Field Service Technician

Company:
Total Power Limited

Location:
Sudbury, ON

Job Type:
Permanent, Full-Time

What You'll Do - The Role (Responsibilities)

  • Site Assistance_
  • Assist technicians at sites when required, including delivering parts, helping with load bank tests, and setting up or repairing equipment (e.g., radiator replacements and coolant changes).
  • Follow technician directions carefully to ensure safety for yourself and others.
  • Equipment Preparation and Maintenance_
  • Set up trailers with appropriate load banks, cable lengths, and sizes after checking with CSS's.
  • Prepare parts and fill oil/coolant buckets for upcoming jobs, typically the afternoon before or early morning prior to scheduled work.
  • Maintain fleet of rental generators for immediate dispatch readiness.
  • Check trailers, cables, and load banks for damage upon return and initiate repairs, reporting any deficiencies to your manager.
  • Keep waste oil and coolant areas clean and organized, and contact disposal companies for emptying full tanks.
  • Field Service and Documentation_
  • Complete and submit all documentation accurately, completely, and legibly during or immediately following the work assigned.
  • Promptly keep scheduled appointments and notify the customer and Dispatcher/Scheduler if any delays occur.
  • Account for work times daily using field service software.
  • Perform selected fieldbased services independently, depending on your knowledge and experience.
  • Fleet and Equipment Management_
  • Use company vehicles responsibly, following the Company Policy on "Use of Company Vehicles." Ensure vehicles are well maintained and report any issues to Fleet Management.
  • Treat all equipment and tools with care, signing them out accordingly and reporting any damage or missing items to the appropriate person.
  • Sign out all parts authorized by a parts representative.
  • Health and Safety_
  • Adhere to all health and safety rules and recommendations, ensuring no compromises in potentially unsafe situations.
  • Wear companysubsidized "green patch" work boots, safety glasses, hearing protection, face shields/masks, and recommend any other necessary protective equipment to your supervisor.
  • Ensure proper disposal of old oil, glycol, and batteries, placing them in their respective containers.
  • In-House Responsibilities_
  • Participate in other assigned inhouse duties, such as additional warehouse cleanup and assisting with inventory.
  • Building Long-Term Customer Relationships_
  • Maintain strong communication with customers, informing them upon arrival and departure from the site.
  • Promote the company and its products, including maintenance agreements, to new and existing customers.
  • Take a proactive approach to resolving any customer complaints or disputes.
  • Collaborate with colleagues and the company to achieve higher standards, foster better customer relationships, and exceed company objectives.

What You Need (Requirement)

  • 1 + years of mechanical and/or electrical experience.
  • Knowledge of engines, mechanical systems or electrical would be an asset.
  • Possess and maintain a valid driver's license
  • Clean driving record.
  • Ability to operate large trucks, up to 1 ton and tow equipment.
  • Ability to travel outside of the province and to USA if required for training.
  • Willingness to attend company appointed training on equipment lines.
  • Ability to pass Air-Cooled Generators and Commercial I and II training.
  • Ability to pass all Generac courses up to and including Industrial.
  • Follow all company health and safety policies, actively participating in the company H&S program.


 Safety Training
  • Participate in regular H&S training and pass related competency testing.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions

  • Travel may be required both within and outside the province.
  • After hours On-Call will be required (rotation)
  • Ability to work irregular hours / overtime (7X24 service business).
  • Working with lubricants, coolant, and other chemicals.
  • Working on outdoor and indoor generators in all weather conditions.
  • Working independently and with others.
  • Working in an environment with mandatory safety requirements.
  • Manual dexterity is required to achieve site and generator service access.
  • Manual lifting and moving of parts and material is required.
  • Must be capable of safely lifting maximum limit as set by the MOL.
  • Heavy lifting and physical exertion
  • Required. Lifting or moving up to 100lbs may be required.

Job Types:
Full-time, Permanent

Pay:
$25.00-$40.00 per hour

Expected hours:
No less than 40 per week

Benefits:

  • Company car
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to