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Front Desk Manager
3 months ago
- Oversee complaints, risks, and guest support to ensure exceptional experiences globally.
- Establish a 24/7 guest support framework in line with company policy.
- Handle all guest inquiries, requests, and complaints promptly, efficiently, and courteously.
- Create a report sheet to enhance shift communication within the guest services team.
- Develop and implement streamlined procedures to optimize employee tasks during guest interactions.
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 5 years of experience in hospitality, with at least 3 years in a supervisory role.
- Excellent interpersonal and communication skills, with a strong customer service orientation.
- Proficiency in hotel management software and relevant computer applications.
- Fluency in French and English.
- On-site gym facilities.
- Phone expenses reimbursement.
- Comprehensive private insurance coverage and healthcare plan.
- Convenient on-site parking.