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user support technician

3 months ago


Edmonton, Alberta, Canada 2164808 Alberta Ltd. Full time
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
TasksProvide access to computer networksReport on the performance of computer systems and networksAssist users facing difficulties with computersRefer to user guides, technical manuals, and other documents to investigate and implement solutionsOffer advice and training to users to address identified issuesMaintain a log of problems and solutions for use by other technical support analystsParticipate in the enhancement of applications and other softwareSupervise other technical support staff in the teamDeliver business systems, network, and Internet support to users in response to identified issuesPrepare equipment for employee usage, ensuring the correct installation of cables, operating systems, and required softwareWork Term: PermanentWork Language: EnglishHours: 35 hours per week