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Digital Skills Technician

3 months ago

Hamilton, Ontario, Canada Mohawk College Full time

Digital Skills Technician - Initiatives & Opportunities (April April 2025) Status**:Initiatives & Opportunities (April April 2025)

Hours:
Monday to Friday; 35 hours/week

Home Campus:
Fennell

Pay Band:
G

Pay Rate:
$30.87

Posting Date:
April 28th, 2023

Closing Date:
May 12th, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Digital Skills Technician


Reporting to the Manager, Digital Skills Services, the Digital Skills Technician provides on-demand support for faculty and students (referred to as customers) on a wide range of teaching and learning technologies.


The Digital Skills Technician fills an important role in the support of students and faculty in ensuring they are able to utilize technology effectively and with ease (digital fluency).

This role provides support in troubleshooting issues within courses, new learning technologies, and creative digital experiences.

Additionally, the Digital Skills Technicians work on agile teams with the Digital Learning Teams on projects where creation or conversion of courses requires digital asset creation.


The incumbent has professional skills in the design and creation of quality educational technology tools, resources, objects, and digitally rich media.

In addition, the incumbent will research, explore, and test emerging new tools for digital teaching and learning.

The incumbent works under the direction of faculty and Instructional Designers to build digital assets that enable the desired learning outcome.

The incumbent also works with students to facilitate digital fluency in creative and emerging technologies.


Exceptional trouble shooting skills on a wide range of computers, operating systems, internet browsers, networks and teaching technologies including but not limited to Canvas, O365, Zoom, Teams, Kaltura, Miro, Kahoot, , Thinglink, NearPod etc, are a key part of this role.

Creating experiences in H5P, articulate and other interactive technologies is also required.

This role requires the utmost in customer-centric service.

The goal of this team is to support and increase the capacity of all students and faculty in digital skills competencies for the success of the Digital Learning Strategy.


RESPONSIBILITIES
The duties of this position will include, but are not limited to the following:

On-demand Technical Customer Support, Faculty and Students

  • Conduct onthespot assessments of customer's digital skills to determine customers' needs and identify appropriate approaches and solutions. Coach customer on improving their digital skills when they are approachable by recommending guides or other documentation.
  • Monitors educational technology trends and stays current with emerging digital learning technologies.

Creation and Maintenance of Digital Content

  • In collaboration with the Coordinator, Digital Skills Services, create digital materials to support workshops for students and faculty.
  • Assist in creation and development of digital resources to support online learners including enduser guides, videos, animated gifs, etc.

Digital Application Skills Workshops and Events

  • Create and deliver learning technology demonstrations/workshops to Faculty and Students on digital tool use.
  • Participate in researching and designing short activities to promote the creative use of technology for skills development.
  • Setup furniture and technology in academic technology spaces for events and workshops.
  • Provide technical support to staff and students during classroom, college and marketing events.
  • Promote and market the departmental services, including participation Open Houses and other events.

MakerSpace & Events

  • Provide Digital Creativity Centre orientation/tours to promote services, equipment use and digital literacy through oneonone, group sessions including students, faculty, staff, administration and student recruitment activities.
  • Record usage data, nature of support calls and course/program/school it originates from as well as reporting usage data on various Academic Technologies such as 3D printing, AR/VR, multimedia studios, Chat bot etc.
  • Provide input into continuous improvement and delivery of services to improve the student and faculty experience.
  • Perform loaning transactions including signing equipment in/out, collecting fees for makerspace equipment (3D printing, laser cutting, Gimbals, electronics kits).

Other duties as Assigned

  • Weekly shifts will includ