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Senior Manager, Events

3 months ago

Toronto, Ontario, Canada Compass Group Canada Full time

What's in it for you?

  • Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
  • The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
  • Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
  • Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
  • A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
  • We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together
Location: Toronto You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job. Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry. Senior Manager, Events & Catering (Corporate Client) Job Summary The Senior Manager, Events & Catering is responsible for the management of Event Bookings and Concierge Program, ensuring successful planning and execution of events within the Conference Centre and Premium Dining Program. The Senior Manager, Event Bookings will directly supervise Event Bookings Managers, Event Coordinators, Concierge Supervisor and hourly Concierge associates. Now, if you were to come on board as our we'd ask you to do the following for us:
  • Lead, mentor and develop the Event Bookings Managers, Concierge Supervisor and hourly concierge Staff.
  • Conduct regular assessments of the business needs and guest services to identify opportunities for improvement and optimization within the concierge program.
  • Responsible for managing the hourly concierge team including recruiting, hiring, training, performance management, progression planning and corrective action - ensure optimum utilization of all associates.
  • Frequently reviewing and spot-checking Banquet Event Orders (BEOs)
  • Provide ongoing day-to-day support for the concierge team and reinforce SOPs.
  • Develops, monitors, and administers concierge training cycles including onboarding for new associates, all programs, modules, workflow processes, and compliance.
  • Manage the workplace catering program, responding promptly to inquiries via phone or email. Provide updates and orders to the hospitality and culinary teams as necessary
  • Oversee the Workplace Catering Program, the Executive Committee Catering Program and will lead the planning of Medium Sized Conferences and Signature Events.
  • Collaborate closely with the Director, Event Bookings & Planning on large scale Signature Events and Conferences.
Think you have what it takes to be our Senior Manager, Events & Catering? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:
  • Attention to Detail and Organizational Skills while working effectively at a fast pace.
  • Able to work both independently and as a team member
  • Proficiency in Microsoft Office
  • Effective and timely communication with both guests and internal stakeholders to ensure event success.
  • Maintains a professional appearance and demeanor at all times.
  • Displays critical thinking and problem solving skills.
  • Strong emphasis on exceptional customer service
  • Ability to remain calm under pressure and deal with unexpected situations.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact - for further information.
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