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Hotel Contract Specialist

3 months ago

London, Ontario, Canada EventConnect Full time

ABOUT EVENTCONNECT
At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.

Our product connects event organizers, hotels and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun and is filled with productive energy. We value teamwork, integrity, innovation, professionalism and reliability. We believe these values promote and foster cross-departmental collaboration to enhance our partner's and customers' experience and service.

EventConnect is a hybrid work environment that allows employees to work both in the office and remotely. Employees will be required to work in the office from time to time for collaborative work and team alignment.

EVENTCONNECT OFFERS

  • Competitive salary and benefits
  • Casual but energetic work environment made for today's workers
  • Performancedriven culture
  • Growth opportunities
  • Remote Work: IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goaloriented work

ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Hotel Specialist, you are the first point of contact for our hotels.

You will have the opportunity to establish the best first impression of their experience with our team and that is invaluable.

Each day, you will work to negotiate and secure the best hotels and rates for our events and train hotels on our platform in order to create value for both the hotels and the athletes/families.


RESPONSIBILITIES

  • Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels
  • Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms
  • Training and Supporting Contracting Companies on Software and Contracting Process
  • Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels
  • Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms
  • Provide event analytics for Post Event Analysis reports & renewal strategies
  • Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations)
  • Drafting & reviewing contracts
  • Loading of contract data into EventConnect software
  • Training hotels on the use of EventConnect software
  • Maintenance of events for adequate available inventory
  • Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies
  • Initiating conversations or actions required on low performing events
  • Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates
  • Participation with rotating oncall schedule for company emergency phone line
  • Attending all scheduled in person or zoom meetings

QUALIFICATIONS

  • Ability to multitask and be agile in a fastpaced environment
  • Knowledge of the hotel industry and brand standards
  • Knowledge of Vacation Rentals and Condos
  • Intimate knowledge of hotel contracts and ability to contract
  • Ability to calculate revenue minimums and understand revenue targets
  • Negotiation skills
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Strong problemsolving skills and ability to collaborate with others
  • An organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • A University or College graduate
  • A minimum of 2year hotel or hospitality experience

REQUIREMENTS

  • Access to reliable high speed internet
  • Quiet and private place to work
  • Desk & chair
  • Attend in office meetings when required