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Service Administrator
3 months ago
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald's Alberta Region team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Reporting to the Calgary Service Division Manager, the Service Administrator ensures that the day to day administration tasks for the Calgary Service Division are completed accurately and efficiently. Areas of responsibilities will include service dispatch, office administration, service and contract billing. The Service Administrator also acts as a key contact for both field and office employees in various divisions, as well as clients and vendors; and responds to inquiries and requests in a prompt, efficient and professional manner at all times.
Duties & Responsibilities will include but not limited to:
• Adhering to all Company service business process standards (BPS) and policies
• Assisting in dispatching and coordinating daily service calls, project work and preventative maintenance (PM) work orders, ensuring that these are completed in a timely manner
• Assisting in scheduling for field service technicians
• Responsible for sourcing/purchasing of equipment/materials for field service technicians
• Responding to customer inquiries in a timely manner; if applicable, investigates and resolves customer inquiries
• Service and contract setup / scheduling and invoicing
• Maintaining an organized system of filing for both hardcopy and electronic records
• Ongoing monitoring and scheduling of safety training certifications for field service technician
• General office administration responsibilities eg. handling office equipment issues, building alarm/security; photocopying, mailing, reception coverage, etc.
• Payroll entry
• A/P, A/R duties
• Other duties as assigned
COMPETENCY REQUIREMENTS:
• Change Orientation
• Communicates Effectively
• Continuous Learning
• Customer Focus
• Holds Self and Others Accountable
• Problem-Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
• Minimum 5 years previous experience as Service Administrator in HVAC industry
• High School diploma with some college coursework in accounting or bookkeeping
• Proficiency in computer applications such as Microsoft Office and scheduling software environment with strong experience in JDE is an asset; including high willingness to learn new systems
SKILLS, ABILITIES, and OTHER REQUIREMENTS
• Strong organizational skills with the ability to multitask and prioritize workload effectively
• Ability to communicate clearly and effectively both verbal and written; must be able to relate to technicians or trades personnel, customers and co-worker needs in a professional manner
• A team player, committed to working in a quality environment
• Attention to detail and accuracy in record-keeping and data entry
• Customer-focused attitude with a commitment to providing outstanding service
Black & McDonald welcomes and encourages applications from persons with disabilities.
Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
