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Service Department Manager
3 months ago
At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
Job Description:
This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service.
Major Responsibilities:
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs and initiatives.
- Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
- Consistent and effective communication to lead the service team, including oneonone coaching, metrics, product identification (codes) and corporate policies and procedures.
- Safeguard Farm Boy's financial information, safe management, document maintenance and retention; and preserve the integrity of individual frontend staff (e.g., oversee refunds, cashiers' over/short report, audit floats).
- Ensure compliance with Government regulations and Corporate Health and Safety policies.
- Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
- Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides and general cleanliness.
- Schedule staff and verify attendance and payroll records.
- Responsible for the management of the Floral Department (eg, merchandising, ordering, inventory and financials).
- May be requested to undertake other related duties on a periodic basis.
Qualifications:
- Typically requires completion of a postsecondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational and interpersonal skills along with accurate mathematical and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decisionmaking abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fastpaced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment:
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
FBSWO
**Accommodation is available upon request for applicants and employees with disabilities.
