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Client Solutions Manager, Commercial Mid-market
3 months ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets.
A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities:
As Client Solutions Manager you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for.
How You Will Affect the Business
- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the necessary steps in placing coverage required by the client, remarketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Identify upselling and crossselling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
- Work with Account Executives on crossselling opportunities and accessing resources within Gallagher
Qualifications:
What Makes You Successful
- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them
- Being in a fastpaced, dynamic environment brings out the best in you. You're always able to prioritize effectively which allows you to exceed client expectations every time
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
- Highly techsavvy, with an ability to learn new systems, tools and processes.
Education and Experience
- Secondary School Diploma required, College or University Degree preferred.
- 3+ years of Commercial Insurance Brokering experience required. Experience within a particular segment of insurance highly valued (i.e. Professional Liability, Real Estate Transportation etc.)
- Active and in good standing broker's License required.
- CAIB, CIP, CRM or other relevant certifications/designations strongly preferred.
- Knowledge of EPIC considered an asset.
What We Can Offer
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