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CS Quality Control Analyst

3 months ago

Toronto, Ontario, Canada LG Full time

CS Quality Control Analyst

POSITION SUMMARY:

As the Quality Control Analyst, you will apply a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products. Additionally, you will need project management skills and people management skills to coordinate projects such as reworking units in the warehouse by collaborating with multiple vendors, departments, factories, and other stakeholders.

KEY RESPONSIBILITIES:

Communication and Coordination:

  • Serve as a liaison between the factory and customer service to streamline communication regarding quality issues, collaborating closely with manufacturing engineers to develop solutions.
  • Coordinate with internal teams and vendors to facilitate rework processes for units as directed by HQ, keeping stakeholders informed of progress.
  • Report any quality issues in the field for review, conducting investigations and communicating findings to HQ for resolution. (Main point of contact responsible for communication between the factory and field teams).
  • Act as the intermediary between HQ and the Canadian subsidiary for the implementation of new service processes, ensuring effective communication and implementation.
  • Ensure timely reporting of operational issues to HQ through the field issue control system.

Service Logistics and Procurement Oversight:

  • Collaborate with vendors to conduct incoming quality inspections on new models, ensuring alignment with Canadian customer expectations. Address any issues with service logistics and procurement to prevent customer dissatisfaction.
  • Conduct audits of dealers' warehouse operations during visits, verifying claims of unit scrapping and managing disposal processes.
  • Regularly review service bulletins to maintain accurate information on repair parts availability and service manuals, optimizing service delivery.

Quality Assurance and Improvement:

  • Address customer complaints regarding product issues, implementing improvements or resolutions as necessary.
  • Investigate product liability issues, conducting root cause analysis in collaboration with R&D and discussing findings with legal and customer care teams.
  • Analyze service claims to identify and address quality issues, sharing results with R&D to enhance product quality.
  • Gather and analyze product quality data from various sources to identify and address quality issues or anomalies.
  • Research competitor products to identify similar quality issues in the market, aiding in product improvement strategies.
  • Conduct testing and inspections of various components to ensure compliance with specifications.
  • Document quality issues for management review and prepare reports for various meetings and workgroups.
  • Develop and implement quality plans, programs, and procedures using statistical analysis and quality control tools.
  • Propose and implement process improvements to enhance internal controls, reduce costs, and increase customer satisfaction.
  • Validate quality-related claims and manage invoices incurred during quality issue resolution.
  • Coordinate translations between English and Korean as needed by management.
  • Fulfill additional responsibilities as assigned by management.

KNOWLEDGE SKILLS & ABILITIES:

  • At least a diploma with over 2 years of experience or a bachelor's degree (Engineering Preferred).
  • Advanced knowledge of Microsoft software (Excel, PowerPoint, and Word).
  • Detail-oriented and capable of multitasking, excelling under pressure in a fast-paced environment.
  • Strong analytical, organizational, and multitasking skills with a general understanding of home appliance functionality.
  • Ability to communicate technical and non-technical information clearly.
  • Certification in Six Sigma Green Belt or Black Belt, PMP preferred.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

  • It is the candidate's sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG's Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.

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