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Manager, Payment Operations
3 months ago
We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.
As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.
We are seeking a Manager, Payment Operations to join our Operations team to drive excellence in payment processing and cash management. This role is pivotal in refining and optimizing payment processes, enhancing efficiency, and ensuring compliance while fostering collaboration with cross-functional teams and external partners.
What will you do?
Team Leadership:
- Build, mentor, and empower a high-performing team of Operational Specialists, fostering a culture of continuous improvement and professional growth.
Process Optimization:
- Review, refine, and potentially reengineer payment processes to enhance efficiency, mitigate risks, and ensure regulatory compliance.
Infrastructure Enhancement:
- Spearhead efforts to improve reconciliation and payment settlement infrastructure, optimizing accuracy and reliability.
Documentation Management:
- Produce and maintain comprehensive functional documentation, ensuring clarity and accessibility for all stakeholders.
Collaborative Innovation:
- Partner with Product and Engineering teams to drive innovation and automation in payment operations, enhancing scalability and reliability.
Issue resolution:
- Work closely with other internal teams to identify and resolve payment processing issues.
Partner Integrations:
- Support integration efforts with new processing bank partners, playing a pivotal role in the launch process and ongoing relationship management.
Partner Management:
- Act as the primary point of contact for processing bank partners, handling escalations, fraud investigations, reconciliation issues, and facilitating regular meetings to ensure alignment and collaboration.
Funds Management:
- Collaborate closely with the Finance team to ensure effective money management & forecasting.
- Bachelor's degree in Business Administration, Finance, or related field; MBA or relevant professional certifications preferred.
- Proven experience in operations management within the financial services or payments industry, with a track record of success in team leadership and process optimization.
- Strong understanding of payment processing technologies, regulatory requirements, and industry best practices.
At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.
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