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Inside Technical Support

3 months ago

Cambridge, Ontario, Canada Gerrie Electric Wholesale LTD Full time
Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada's Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture:

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.


We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.


Inside Technical Support, East West Region


This position is based out of the ABB Automation Group and will be responsible for a specific group of customers and/or products.

The job focuses on the sales and support of Automation products.

What you will be doing:

Provide customer quotations and system configurations or bills of material as required

Provide sales and technical support for ABB Automation Products consisting of all ABB product lines carried by Gerrie Electric and Automation Products of approved none ABB vendors

Provide troubleshooting and backup service for all Automation products sold

Assist and/or deliver product demonstrations and customer training schools as required

Provide backup for the Automation Specialists, Industrial Account Managers and Contractor Account Managers in the following areas:
Sales and Technical Support

Repair & Exchange of defective Automation Products

VFD startup (after the appropriate training)

Alternate solutions when product availability is inadequate

Help develop a customer profile, strategy and budget for named accounts to improve

Provide inside quotation and technical support for all Automation Products offered in the East West Region of Gerrie Electric (after the appropriate training)

What you bring to the table:
Graduate of a 3 year electrical/electronic technology program or a program which emphasizes automation and control systems, or have equivalent work experience

Professional hands on experience with Sales and/or Customer Service is required

Solid communication (both verbal and written) and relationship-building skills

Proficiency of Microsoft Office Suite

  • Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better._

We believe in taking care of our people:
Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Words that our employees use to describe us:
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful
- **Flexible interview options are available