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Success Manager

3 months ago

Ottawa, Ontario, Canada D&A Business Management Solutions Full time

Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses.

The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources Management (HRMS).

This is a full-time on-site role for a Customer Success Manager located in Ottawa, ON.

The Customer Success Manager will be responsible for day-to-day tasks including ensuring customer satisfaction, analyzing customer needs, managing customer relationships, and ensuring customer retention.

The Customer Success Manager will also provide excellent customer service and support to clients.

Relationship Building and Customer Service skills
Excellent written and verbal communication skills, both in English and French
Experience in the software or technology industry is a plus
Bachelor's degree in Business, Management, or a related field