Current jobs related to Ips Administrator - Alliston, Ontario - Itel Laboratories Inc

  • Admin

    3 months ago

    Alliston, Canada Itel Laboratories Inc Full time

    **JOB SUMMARY** **KEY RESPONSIBILITIES** - Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed. - Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces. - Serves as a customer advocate. Works with internal departments to...

Ips Administrator

3 months ago

Alliston, Ontario, Canada Itel Laboratories Inc Full time

Job Title:

IPS Administrator

Date:

5/10/2023

Department/Group:

Canadian Operations

FLSA Status:

NON-EXEMPT

Reports To (position):

Operations Manager

Grade:

JOB SUMMARY

KEY RESPONSIBILITIES

  • Reviews estimates, reconciles data, updates quotes, reviews customer files for accuracy, scope, pricing, and timely delivery of service.
  • Corresponds with Customer Experience, Operations, and Sales teams to help resolve customer complaints or billing issues.
  • Strives to be the customers advocate. Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customers needs are exceeded.
  • Escalates any concerns when applicable.
  • Documents customer interactions and notifies management of any trends.
  • Assists in Disaster Recovery implementation.
  • Assists other departments as needed or directed.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

  • Motivated, flexible, highly efficient, and a selfstarter.
  • Must be detailoriented and can evaluate mathematical data and arrive at a decision.
  • Ability to work independently and/or in a team environment and adjust to change quickly and efficiently.

PREFERRED

  • High school diploma or equivalent required; some college preferred.

KEY COMPETENCIES

  • Ability to effectively balance multiple tasks
  • Strong interpersonal skills with ability to interact with a diverse range of individuals
  • Effective problem solving and decision making

WORKING CONDITIONS/EQUIPMENT USE

  • Work is performed indoors in a typical office environment not substantially exposed to adverse environmental conditions.
  • Must be able to lift up to fifteen (15) pounds
  • Frequent use of office machines to include telephone, computer, and printer

Approved by (Manager):

Approved by (HR):
Katlyn Kellum

Date:
5/10/2023

Date

5/10/2023