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Service Coordinator

3 months ago

Mississauga, Ontario, Canada Chubb Fire & Security Canada Corporation Full time

_The Chubb Fire & Security Difference..._

  • Service Excellence_
  • Technology Leadership_
  • Focus on Quality_
  • National Coverage_
  • Single Point of Contact_
  • A Name You Can Trust_


Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences.

We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

**_

Role Summary:

_**As a member of the Service department you shall provide excellent support to new and existing customers/dealers in an efficient and effective manner.

This position requires someone who is highly organized, has excellent communication skills and the ability to provide technical support through all forms of communication.


_Key Job Responsibilities:
_

  • Responsible for the daily administration of dealer and customer service inquiries including account changes, account updates and billing, invoice aspects.
  • Interfacing with customer and dealer support, and all other business units to provide details and resolution timeframes for service and any billingrelated issues.
  • Investigate customer's and dealer's technical, service, and any billingrelated complaints and try to retain customers by providing feasible solutions.
  • Ability to take on increased responsibilities as the position advances
  • Communicate with the customer and determine the nature of the problem or trouble with the alarm system.
  • Independently perform quality work and recommend improvements to ensure that customer satisfaction is met.
  • Complete various reports and documents related to the work performed.
  • Fax and/or mail out all information requested by customers/dealers.
  • Perform routine administrative duties.

_Qualifications_

  • High School Diploma
  • Knowledge of the alarm or security industry, products, or devices will be preferred
  • Minimum 2 years of experience in a Customer Service/ Dispatching capacity
  • Bilingual (French/ English) verbal and written communication will be valued
**_

More about the position:
_**- Excellent communication, decision making and analytical skills

  • High levels of integrity and discretion; highly motivated individual who is able to work effectively with mínimal supervision
  • Proven exemplary customer service skills
  • Strong organizational and teamorientated philosophy, and problemsolving skills
  • Must be able to work collaboratively in a team environment
**_
Our offerings include_**Competitive compensation and benefit package

RRSP matching

Employee Discounts

Learning and Development opportunities

Reward and Recognition Program

A culture of performance & accountability

A supportive and positive team environment

**_

Background Check Requirements:
_**- Criminal Background Check

  • Reference Check
We are committed to a diverse and inclusive workplace for all.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.