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Supportive Housing Worker, Leasing

3 months ago

Toronto, Ontario, Canada Canadian Mental Health Association Toronto Branch Full time
Supportive Housing Worker, Leasing & Tribunal – Housing Services (Full-Time Permanent)The Role and Opportunity

The Canadian Mental Health Association – Toronto is seeking a Supportive Housing Worker, Leasing & Tribunal Designate for the Housing Services Team. The Supportive Housing Worker is responsible for the tenancy matters of CMHA Toronto's Housing Services Program. This is in alignment with the mission, strategic directions and client-centered focus of the Canadian Mental Health Association – Toronto. The Supportive Housing Worker conducts new tenant leases, handles rental arrears, represents the agency in eviction cases, assists with legal matters, and provides guidance to the Program Manager and housing staff in day-to-day tenancy issues.

About CMHA Toronto

CMHA Toronto is the leading community mental health agency in the city. They offer accessible, quality care for Toronto residents through programs, research, and advocacy that foster belonging and hope. The organization follows a client-first, recovery-oriented approach to assist individuals and families dealing with mental health challenges or illnesses. By integrating health and social care, CMHA Toronto provides services that support long-term wellness, including housing, employment, and community connections. Their ultimate goal is to help everyone thrive in the community.

Responsibilities

1) Administration

  • Serve as the department's sub-lease signing agent
  • Manage collection of rental arrears
  • Consult with the housing department on tenancy matters
  • Oversee Landlord Tenant Board applications with Program Manager approval
  • Represent the agency at the Landlord Tenant Board and Small Claims Court
  • Provide administrative support for litigation to CMHA Toronto counsel
  • Handle administrative information related to insurance claims

2) Direct Service

  • Offer direct service to housing clients on tenancy issues
  • Assist front-line staff with client services as needed
  • Connect service users to support services
  • Maintain partnerships with property management organizations
  • Keep accurate case information in a database
  • Available for on-call duty after hours, weekends, and holidays

3) Program Administration

  • Establish and maintain program policies and procedures
  • Ensure data collection procedures are in place
  • Represent CMHA on external committees
  • Participate in relevant CMHA committees
  • Other duties as assigned by the Senior Manager of Housing Services

Education & Experience Required

  • Post Secondary Degree/Diploma in Social Service or Paralegal Degree
  • Minimum of 2 years working with service users living with mental illness
  • Knowledge of Landlord and Tenancy Board procedures
  • Understanding of relevant provincial Acts and programs
  • Experience working with diverse communities
  • Strong communication, organizational, and interpersonal skills
  • Ability to work independently and collaborate effectively
  • Second language proficiency is an asset
  • Valid Ontario Driver's License and access to a vehicle

Why Choose CMHA Toronto?

If you are passionate about mental health and have the necessary skills, CMHA Toronto could be the perfect fit for you. They offer a positive and fair workplace culture that promotes learning and advancement opportunities. Wellness and work-life balance are highly valued, with benefits including pension plans, group health insurance, disability programs, and professional development funding. Working at CMHA Toronto means making a real impact on mental health service delivery and building meaningful connections with colleagues and clients.

CMHA Toronto is committed to fostering a workplace culture of inclusion, respect, and accountability. They encourage candidates from diverse backgrounds to apply, emphasizing equity and diversity in their workforce. Candidates with personal experience with mental health issues are especially encouraged to apply. Note that adherence to the organization's COVID-19 policy is required, including proof of vaccination or exemption.

CMHA Toronto appreciates all applicants' interest, but only those selected for an interview will be contacted.