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Engineering Support Ass't
3 months ago
49604-Barrie-Regular-Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers.
We have a long history in the industry with our roots dating back over 110 years to 1906.Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario.
Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It's an exciting time to join the team at Hydro OneGeneral Accountabilities:
- Provide advice to customers relative to new service supply regulations & policies, underground subdivision design process, connection and inspection requirements.
- Respond effectively to customer/contractor/developer inquiries and complaints associated with underground subdivision developments and/or processes over the telephone, by correspondence, by modem, etc.
- Manage the underground subdivision phone lines and mailbox.
- Prepare and send letters to customers/developers/contractors at various stages of projects providing direction and expected outcomes/responses.
- Prepare subdivision agreements for review, distribution and approval.
- Prepare and send letters to approving authorities for permission to carry out work.
- Operate computer equipment, as required, to utilize databases related to system programs as required to: record, update, load and unload and report statistical information associated with work load, schedules, estimates, man hours, distribution system, work affecting customers and other necessary details.
- Communicate with external parties around costs, schedules, approvals associated with equipment moves across multiple boundaries.
- Provide a service to back up the local area network (LAN) system through changing tapes and monitoring system etc.
- Open and close work orders as required to carry out work, or as directed by supervisor.
- Perform a variety of clerical activities associated with the handling of transactions in accordance with established policies, practices and procedures, using various manual, local and corporate computerized systems.
- Prepare requisitions for outside services and purchases as directed by Supervisor.
- Input work standards and/or accomplishment units to various reporting systems via a computer terminal.
- Perform a variety of clerical/administrative tasks including:
- Typing service as assigned
- Mail sorting, pickup and delivery
- Maintenance of and filing in filing system
- Assisting with clerical processing of joint use data preparing/processing of billing authorizations and permits from data supplied
- Processing and maintaining records
- Making travel arrangements for personnel
- Maintaining stationery stock, issuing equipment and assisting in stock inventory and receipt
- Perform other duties as required
Essential Knowledge:
- Requires a knowledge of mathematics to prepare data for estimates and variances, perform associated computations, process information associated with time/allowance codes, time and account distributions.
- Requires a basic knowledge of electrical theory to prepare various reports, instruction orders, etc.
- Requires knowledge of staking data to assist in emergency situations.
- Requires knowledge of computer operation (including keyboard skills) and data processing to utilize system and standalone computer application programs for the production of various tables, reports and other similar representations and for inputting, extracting and updating data.
- Requires a knowledge of English to facilitate verbal and written communication to respond effectively to inquiries, concerns, to provide advice and guidance, to compile, summarize, prepare reports and other associated documentation, as well as to relay messages or instructions between base and field locations.
- Requires general office experience to appreciate and be familiar with cost and account distribution, the various forms used, file management, the operation of a variety of office/automated equipment and other clerical/administrative processes.
- Requires the ability to deal with queries and complaints from the public and other parties in an efficient and competent manner.
- Requires experience relevant to area lines, forestry and customer service work to be familiar with technical terminology, equipment and materials employed and to understand the nature of the work performed, the contacts involved, adherence to schedules, in order to facilitate operational efficiency and optimum service.
- Requires experience to interpret staking data including work instructions from technicians and the ability to prepare final sketches for line construction jobs based on rough sketches submitted by field staff.
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours.
To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2024.Thank you for considering a career
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