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Housekeeping Manager

3 months ago

Canmore, Canada Basecamp Property Management Ltd Full time

Housekeeping Manager
Basecamp Property Management Ltd., Canmore

About Basecamp Properties


Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way.

We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home.

We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?

  • Western Canada's fastestgrowing hospitality brand.
  • Group health benefits plan (Dental, Vision, Paramedical, and more) 75% covered by employer.
  • Employee, Family and Friends discounted rates at all Basecamp Properties.
  • Annual performancebased bonus up to 10% of salary.
  • Company paid staff events.
  • A handson people focused Basecamp culture.

Position Overview

Salary:
Experience dependent

Full-time/Permanent with weekend availability

Key Responsibilities

Human Resources

  • Promotes the Basecamp Brand
  • Work with People & Culture on recruitment and performance management.
  • Conducts onboarding, training, and "on the floor" coaching with all direct reports
  • Conduct 3month probationary reviews and annual reviews of all direct reports
  • Lead by example with regard to all Basecamp Policies and Procedures
  • Implements and manages the housekeeping department health and safety plan and meetings with the health and safety committee.

Revenue, Financials & Inventory

  • Work closely with the Guest Services Manager to ensure all guest rooms are prepared to produce highest possible revenue at all times.
  • Manages daily housekeeping labour and measure against budgeted targets.
  • Accountable for purchasing and maintenance of all guest room supplies, consumables and operational equipment.
  • Provide monthly financial outlooks including labour and expense forecasts.
  • Conduct monthly inventory counts of all supplies and consumables.

Operations

  • Oversee day to day operations including room attendant section assignments, Guest room cleaning, public area cleaning, in house laundry, equipment maintenance, supplies ordering and daily guest room inspections.
  • Be present on the floor during peak periods to provide support, guidance, and direction.
  • Responsible for ensuring all guest rooms are cleaned and ready to sell by the guaranteed arrival time.
  • Insists upon meticulous cleanliness and organization of guest rooms, public areas, internal storage areas and in house laundry.
  • Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
  • Collaborates with the front desk to identify any VIPs or special requests for in house guests.
  • Address guest concerns and implement the appropriate service recovery steps,
  • Schedules and tracks guest room and public area deep cleans as necessary.

Requirements:

  • 12 years of previous Housekeeping Department head experience.
  • Previous hotel laundry experience is an asset.
  • Working knowledge of Microsoft Windows
  • Outlook, Excel, Word.
  • A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
  • Exceptional guest room and public area standards.