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Kitchener, Ontario, Canada D2L Full timeJob SummaryThe Head of Business Development and Client Success is responsible for driving revenue growth and client success through strategic partnerships and sales initiatives. This role will lead a team of sales executives and implementation specialists to deliver exceptional client experiences and drive adoption of our education-as-a-benefit platform.Key...
Head of Business Development
3 months ago
The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.
PLEASE NOTE:
D2L announced a planned spin-out of the D2L Wave product into a standalone independent company.
This role will be a part of the new entity known as SkillsWave, and post-close will not be affiliated with D2L.
SkillsWave is a dynamic upskilling and education-as-a-benefit company dedicated to empowering individuals and organizations to thrive in the rapidly evolving landscape of work.
Our innovative approach combines cutting-edge technology with personalized learning experiences to equip employees with the skills they need to succeed in their careers.
To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
Job Summary:
The Head of Business Development and Client Success for SkillsWave is responsible for two main areas: (1) growing new corporate clients through leading a team of sales executives, and (2) leading implementation adoption for new and current clients.
Leading the sales team, this individual will establish and implement plans to exceed pipeline generation goals, closing enterprise deals in the learning upskilling space.
The Implementation and Adoption team is then responsible for supporting client implementations of our education-as-a-benefit platform, working collaboratively across the department with Sales, Marketing, Educational Partners, and Product to ensure positive engagement with the clients.
This leader will manage a team of Account Executives and Business Development Representatives through identifying and establishing key relationships with high level decision makers, initiating the discovery process and maintaining a pipeline of qualified, prospective customers that ultimately leads to new business growth.
This is a unique opportunity to grow clients and lead a team to high performance by refining processes, and driving the team to a sophisticated, consultative approach leading to effective outcomes.
This leader is also knowledgeable about the field of education-as-a-benefit and corporate training, and maintains a high level of currency in the field.
The Head of Business Development and Client Success creates clear and simple processes for managing relationships and will oversee and coach the team developing and executing customer experience programs, process improvements, reporting and strategy implementation.
How Will I Make an Impact?
- Partner closely with Sales, Marketing, Product, and Ed Partnerships to align messaging with activities, and ensuring crossfunctional transparency to drive growth.
- Supervise staff where needed and provide constructive feedback to support continual growth and development.
- Develop strong relationships with new and existing clients to ensure high adoption of the Wave platform and the accompanying training and education.
- Responsible for continually increasing the usage of the Wave platform with existing clients and new clients.
- Responsible for creating client account plans for continual adoption and usage of the educationasabenefit platform
- Interface with D2L Wave and Corporate Advisory groups to foster continual engagement with key partners in the field of corporate learning.
- Foster a culture of customer empathy, partnership, and continuous value creation
- Expand revenue in accounts through crosssell and upsell in partnership with sales
- Advance initiatives to build long term customer advocacy
- Manage a team of D2Lers and champion a highperforming culture by connecting your team's daytoday accountabilities to D2L's mission by setting clear objectives and performance expectations with your team members.
- Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
- Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for highquality outcomes
- Play a key role in interviewing, hiring, and onboarding new team members. Provide expert
