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Customer Service Representative

3 months ago

Mississauga, Ontario, Canada TOPS Products Full time
Position Summary

Responsibilities:

  • Review pricing on incoming orders to ensure accuracy and escalate to sales if incorrect or in need of resolution.
  • Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.
  • Create and issue Return Authorizations as needed to resolve customer issues.
  • Act as a communication link between external customers and all internal departments. Work with the sales team to follow up on customer questions or concerns. Work with the credit team to answer questions and help resolve any holds or discrepancies. Reach out to planning/logistics or the DCs to resolve inventory issues on incoming orders.
  • Responsible for documentation of all key processes and customer specifications in applicable databases.
  • Serves as backup for other customer service representatives as needed.
  • Performs other related duties and participates in special projects as assigned.
Job Knowledge & Skills


HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.


Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job-specific processes to successfully execute and complete the more progressive/complex duties of the job.

Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on the department or company.

Must have very good knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete duties successfully.

Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.

Must have very good oral and written communication skills sufficient to explain departmental policy, methods, and/or procedures when completing assignments.

Requires very good organizational skills sufficient to accomplish work by established deadlines and the ability to coordinate phases of work with others.

Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.