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Customer Service Representative Westward Parts

3 months ago

Winnipeg, Manitoba, Canada MacDon Industries Ltd. Full time
Westward Parts Services Ltd. serves the Western Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg.

Westward is celebrating its 50th year of parts distribution service in 2023 and has an exciting and immediate opportunity for the right individual interested in growing their career in the agriculture industry.


The Term ends on September 29th. 2023

PURPOSE and SCOPE:

RESPONSIBILITIES:

  • Deliver an enjoyable customer experience by following established customer service standards and processes
  • Respond to phone, online and/or fax orders from customers efficiently and accurately
  • Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times
  • Confirm and process orders and update accounts payable information in the computer system
  • Provide customers with updates to seasonal programs or changes in policies as required
  • Work with customers and team members to find acceptable solutions to questions or concerns.
  • Track and trace packages with multiple carriers
  • Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork.
  • Participate in team meetings and take part in training and other learning opportunities to expand knowledge
  • Other responsibilities as required and/or as assigned by the Customer Service Manager
  • The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation
  • Hybrid working environment may be available after probationary period

QUALIFICATIONS:

  • High school diploma or equivalent
  • Detail oriented with the ability to work in a fastpaced environment
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Excellent customer service, problem solving and conflict resolution skills
  • Exhibits a friendly, positive approach to providing to customer service experience
  • Highly organized with excellent time management skills
  • Knowledge of agricultural, plumbing, sprayer parts/liquid handling parts considered an asset
  • Computer literate and competence with MS Office, Microsoft Outlook and MS Teams
  • Willingness to learn and adapt to new products, processes and market conditions